Basic Information
Ref Number
Req_00142382
Primary Location
ZA - Cape Town - Woodstock
Państwo
Południowa Afryka
Job Type
Support Positions
Work Style
On Site
Description and Requirements
- Shift Schedule management
- Create and maintain shift schedules, as per the shift schedule manager.
- Validate shift schedules with supervisors and managers.
○ Require 1 week in advance.
- Approve and implement changes on the Client Site Booker Software with Supervisors
or Campaign Leaders.
- Communicate large shifts and changes with the Etapath Control room.
- Cancel any trips through the Etapath Manager profile.
- Request additional manager profiles are set up for Supervisors or Campaign Leaders.
Admin Role Management
- Activation and Deactivation of accounts.
- Sending agents invitations to create agent transport profiles - Through the Manager
Profile.
- Assisting agents with transportation protocols and onboarding.
- Assisting supervisors using the Client Site Booker Software.
- Agent transport management.
- Managing ad hoc requirements and requests.
- Training Supervisors on Adhos requests.
Transportation Provider liaison
- Collaborating with supervisors to make processes more efficient.
- Managing communications with Etapath.
- Attending bi-weekly cost management and analysis meetings with Etapath.
- Assisting with trip management to reduce costs from transportation provider
- Handling of incident reports and support tickets.
- Implementing changes from the meetings and analysis from HQ and Etapath.
- Preparing handover to the night shift team.
- Validate shift schedules with supervisors and managers.
○ Require 1 week in advance.
- Approve and implement changes on the Client Site Booker Software with Supervisors
or Campaign Leaders.
- Communicate large shifts and changes with the Etapath Control room.
- Cancel any trips through the Etapath Manager profile.
- Request additional manager profiles are set up for Supervisors or Campaign Leaders.
Admin Role Management
- Activation and Deactivation of accounts.
- Sending agents invitations to create agent transport profiles - Through the Manager
Profile.
- Assisting agents with transportation protocols and onboarding.
- Assisting supervisors using the Client Site Booker Software.
- Agent transport management.
- Managing ad hoc requirements and requests.
- Training Supervisors on Adhos requests.
Transportation Provider liaison
- Collaborating with supervisors to make processes more efficient.
- Managing communications with Etapath.
- Attending bi-weekly cost management and analysis meetings with Etapath.
- Assisting with trip management to reduce costs from transportation provider
- Handling of incident reports and support tickets.
- Implementing changes from the meetings and analysis from HQ and Etapath.
- Preparing handover to the night shift team.
Additional Job Description
The role encompasses the coordination of effective updates, shift schedule management,
general onboarding and deactivation of various employee transportation profiles, and
Supervisor/Manager training. Working closely with supervisors, managers, and the Etapath
Control room, your responsibilities span from creating and validating shift schedules with the
Etapath Team to managing agent transport profiles and liaising with internal changes that affect
transportation.
general onboarding and deactivation of various employee transportation profiles, and
Supervisor/Manager training. Working closely with supervisors, managers, and the Etapath
Control room, your responsibilities span from creating and validating shift schedules with the
Etapath Team to managing agent transport profiles and liaising with internal changes that affect
transportation.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
