Department: AI

Location: Cork, Hybrid or Dublin, Hybrid

Job Type: Full-time

Status: Permanent | Full time

As a Super Expert Rater (SER), you will specialize in providing expert rater support and guidance. You will be instrumental in enhancing the knowledge and skills of other Expert Raters (ERs), with a particular focus on developing their rating expertise. Your responsibilities include facilitating client test rounds, understanding templates and workflows, cascading quality expectations to the broader ER team, and actively monitoring progress and deliverables to meet client expectations. Additionally, you will play a key role in coaching and mentoring ERs, ensuring they gain the necessary skills to improve rating accuracy and decision-making. Your expertise will contribute to elevating the overall quality of our AI-powered advertising systems.

MAIN RESPONSIBILITIES:

• Support Expert Raters in skill development, guiding them in best practices for accurate and consistent ratings.
• Ensure AI-driven advertising systems adhere to template instructions, legal standards, and ethical guidelines, guaranteeing unbiased, safe, and transparent ad experiences while maintaining compliance with privacy and content regulations.
• Analyze diverse datasets to identify significant patterns and trends, demonstrating proficiency in interpreting and utilizing KPIs to drive data-informed decision-making.
• Employ strategic questioning techniques to gather information, enhance understanding, and stimulate critical thinking for effective problem-solving and decision-making.
• Craft written materials such as emails, questions, and feedback specifically customized for client communication, ensuring clarity and relevance.
• Facilitate information or concepts to audiences using relevant documentation and clear communication strategies to align with specific client objectives.
• Collaborate with research and development teams in experiments aimed at enhancing the client’s data.
• Work closely with clients and CEM to conduct test rounds, gain insights into their requirements, and understand the quality benchmarks expected.
• Conduct evaluations independently to sustain and enhance the level of proficiency or skill in particular projects.
• Conduct thorough tier 2 reviews to identify patterns and gain insights into areas of opportunity.

QUALIFICATIONS:

• Active Listening Skills: Engage with speakers attentively, seek clarification, provide feedback, and demonstrate empathy to comprehend their message deeply.
• Effective Communication and Empathy: Clearly express thoughts, emotions, and needs while respecting others' perspectives, communicating assertively yet respectfully.
• Proactiveness: Anticipate and prepare for future needs or obstacles to tackle them efficiently before they arise.
• Cultural Adaptability: Navigate differences in values, behaviors, and communication styles to foster effective interactions in diverse cultural contexts.
• Psychological Safety Cultivation: Create an atmosphere where individuals feel safe expressing themselves, taking risks, and sharing ideas without fear of criticism.
• Research Skills: Methodically explore online sources to extract data, insights, or knowledge relevant to specific topics and cross-reference information.

KNOWLEDGE:

• Knowledge of Dutch language - Required
• Knowledge of English B2 - Required (Oral and written comprehension)
• Google Workspace - Intermediate proficiency
• Understanding of U.S. and project locale customs and societal norms
• Expertise in AI technologies and their ethical implementation in advertising systems
• Strong grasp of advertising regulations, platform policies, and privacy laws
• Ability to evaluate and discern advertising content thoughtfully and understand its societal impact
• Understanding of survey structures and data collection methodologies

• 3+ months of rating experience - Required
• Understanding of data labeling, annotation, and evaluation methodologies - Required
• An academic background in social sciences or quality roles is a plus

REQUIREMENTS:

• 3+ months of expert rating experience - Required 
• Understanding of data labeling, annotation, and evaluation methodologies - Required 
• An academic background in any social science or quality role would be a plus

Pay: €35,000.00 per year

If this opportunity sounds appealing to you, apply now! 

*Only shortlisted candidates will be contacted/interviewed.

 *Kindly attach an updated Copy of your CV in English.

ABOUT US

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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