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Strategy Enablement Manager - Senior

Basic Information

Ref Number

Req_00165110

Primary Location

CA - Toronto - TELUS Harbour

Additional Locations

CA - Home Office

Państwo

Kanada

Job Type

Business Process Outsourcing

Work Style

Hybrid

Description and Requirements

Sr. Strategy Manager - Strategy Operations


If you are a high performer who thrives in a fast-paced team environment, and want to have your finger on the pulse of the business – then this is the role for you!


The Strategy Operations team is the strategy house for TELUS Global Operations, partnering with team members across all levels of the organization to shape and articulate strategy into succinct action-oriented artifacts. The successful candidate has confidence in pulsing in and out of a wide variety of initiatives including executive-facing strategic program updates, financial & sales performance reviews, and supporting critical projects. 


The team and the role:

  • Connect the dots between day-to-day activities, in-quarter performance, and strategic initiatives with the broader TELUS Global Ops strategy

  • Lead strategic planning exercises with the TELUS Global Ops leadership team, including facilitating discussions, preparing agenda and briefing materials

  • Partner with the leadership team to develop critical program strategy from ideation, socialization all the way through to planning

  • Work in concert with the Performance & Planning team on risk reviews and mitigation plans, including support consolidating business benefits 

  • Provide support on ad hoc deep dives and critical projects as required, including business casing and preparation of briefing materials 


What you bring 

  • Practiced storyboarding skills with the ability to build skeleton slide decks quickly and efficiently that can convey complex themes simply

  • Known for your exceptional verbal and written communication skills, such as building succinct presentations or articulate briefing documents

  • Relentless curiosity about the broader organization, with a “can do” attitude and approach to navigating a fast-paced, ambiguous environment   

  • Recognized as a collaborative team player and thought leader, with the ability to build strong relationships at all levels and seek alignment when needed

  • Superior organization and program management skills, with the ability to manage competing priorities with a sense of urgency 

  • Strong analytical skills and high degree of comfort with financial metrics 

  • 3+ years experience in a strategy, planning or consulting role

  • 2+ years experience in telecommunication, with strong understanding of the end-to-end mobility and home solutions business 

  • Bachelor’s degree in Business, Economics, Finance, or other related field 

Additional Job Description

As a Sr. Strategy Manager within TELUS Global Operations, you will drive strategic planning, performance reviews, and executive-level initiatives. This role partners closely with leadership to shape and execute business strategy, support critical projects, and translate insights into clear, actionable plans. It requires strong communication, analytical, and program management skills, with experience in strategy, consulting, and telecom.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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