Basic Information
Ref Number
Req_00150006
Primary Location
PL - Gdansk - GDN
Państwo
Polska
Job Type
Support Positions
Work Style
Remote
Description and Requirements
We are seeking a highly analytical and strategic Revenue Assurance Program Manager to join our team. In this role, you will collaborate closely with finance and operations to develop and maintain a robust, end-to-end revenue assurance program. Your primary focus will be ensuring invoice accuracy and optimizing financial operations.
The ideal candidate will have a strong background in financial modeling, contract management, data analysis, and building collaborative partnerships across the enterprise.
Responsibilities:
- Strategic Partnership: Collaborate with finance and operations teams to design, implement, and manage a comprehensive revenue assurance program, emphasizing invoice accuracy, financial tracking, and performance reporting.
- Operational Oversight: Oversee and coordinate operational, financial, and reporting activities for key accounts.
- Financial Reporting and Analysis: Prepare detailed financial reports for assigned accounts, working closely with Finance to ensure accuracy and alignment.
- Contract Management: Lead the contract renewal process, collaborating with cross-functional teams to ensure timely and precise renewals.
- Client Billing and Support: Manage accurate and timely client billing, promptly addressing any inquiries to maintain high customer satisfaction.
- Stakeholder Communication: Develop and present insightful operational business updates to senior stakeholders, translating complex data into actionable strategies.
- Customer-Centric Approach: Deliver exceptional customer support by maintaining a customer-first mindset, leveraging technology, and actively pursuing professional development within a global framework.
Qualifications:
- 5 years of experience in business analysis, account management, or a related field. Bachelor's degree in Business Administration, Finance, Economics, or a related discipline.
- Financial Acumen: Proficiency in financial modeling, analysis, and interpretation.
- Contract Expertise: Proven expertise in contract management and renewal processes.
- Data Analytics: Strong skills in data collection, analysis, and visualization.
- Communication: Excellent ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Proficient oral and written English communication skills are essential.
- Problem-Solving: Demonstrated ability to solve complex problems, think critically, and develop innovative solutions using sound judgment based on multiple sources of information.
Join our team and apply now!
Our Talent Acquisition team, Kornelia Regenbrecht, will be happy to answer your questions at +48 58 882 2888. Send us your application using the “Apply” button.
About us: Excellent customer service is our passion - in 2020 Competence Call Center merged with TELUS Digital and is now part of it. Since then, our 70,000 team members have been providing the best customer service in more than 50 languages for international and well-known partners.
Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Applicants with special needs will be given preferential consideration if they are equally qualified. Please indicate in your application if you have any special needs.
Additional Job Description
Revenue Assurance Program Manager We are seeking a highly analytical and strategic Revenue Assurance Program Manager to join our team. In this role, you will collaborate closely with finance and operations to develop and maintain a robust, end-to-end revenue assurance program. Your primary focus will be ensuring invoice accuracy and optimizing financial operations. The ideal candidate will have a strong background in financial modeling, contract management, data analysis, and building collaborative partnerships across the enterprise. Responsibilities: Strategic Partnership: Collaborate with finance and operations teams to design, implement, and manage a comprehensive revenue assurance program, emphasizing invoice accuracy, financial tracking, and performance reporting. Operational Oversight: Oversee and coordinate operational, financial, and reporting activities for key accounts. Financial Reporting and Analysis: Prepare detailed financial reports for assigned accounts, working closely with Finance to ensure accuracy and alignment. Contract Management: Lead the contract renewal process, collaborating with cross-functional teams to ensure timely and precise renewals. Client Billing and Support: Manage accurate and timely client billing, promptly addressing any inquiries to maintain high customer satisfaction. Stakeholder Communication: Develop and present insightful operational business updates to senior stakeholders, translating complex data into actionable strategies. Customer-Centric Approach: Deliver exceptional customer support by maintaining a customer-first mindset, leveraging technology, and actively pursuing professional development within a global framework. Qualifications: 5 years of experience in business analysis, account management, or a related field. Bachelor's degree in Business Administration, Finance, Economics, or a related discipline. Financial Acumen: Proficiency in financial modeling, analysis, and interpretation. Contract Expertise: Proven expertise in contract management and renewal processes. Data Analytics: Strong skills in data collection, analysis, and visualization. Communication: Excellent ability to communicate technical concepts clearly to both technical and non-technical audiences. Proficient oral and written English communication skills are essential. Problem-Solving: Demonstrated ability to solve complex problems, think critically, and develop innovative solutions using sound judgment based on multiple sources of information.
| Language Reference |
|---|
| English |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
