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Qualification Manager (Gen AI/LLM Account - Remote)

Basic Information

Ref Number

Req_00170139

Last day to apply

25-paź-2025

Primary Location

PH - Manila - McKinley West

Additional Locations

PH - Iloilo - Pavia Tower 2, PH - Manila - Discovery, PH - Manila - McKinley West, PH - Manila - Vertis North CC - Tower 3

Państwo

Filipiny

Job Type

Business Process Outsourcing

Work Style

Remote

Description and Requirements

General Description


The Qualification Manager oversees the design, implementation, and optimization of qualification processes to ensure compliance, efficiency, and alignment with organizational standards. This role drives continuous improvement, manages qualification frameworks, and ensures that teams, systems, and processes meet established quality and performance requirements.


Key Responsibilities

  • Develop, implement, and manage qualification strategies, policies, and procedures.

  • Oversee qualification frameworks to ensure compliance with industry standards and internal guidelines.

  • Collaborate with cross-functional teams (Quality, Training, Operations, and Compliance) to ensure consistent qualification practices.

  • Monitor, analyze, and report on qualification outcomes, identifying opportunities for improvement.

  • Ensure qualification requirements are aligned with business objectives and regulatory needs.

  • Manage documentation, audits, and reviews related to qualification processes.

  • Provide leadership, coaching, and support to qualification specialists/analysts.

  • Drive continuous improvement initiatives to enhance qualification efficiency and effectiveness.

Requirements


  • Education: Bachelor’s Degree in Business Administration, Human Resources, Quality Management, or a related field (or equivalent experience).

  • Experience: 3–5 years in qualification management, quality assurance, compliance, or process management. Previous leadership or supervisory experience is preferred.

  • Knowledge of qualification standards, regulatory requirements, and compliance frameworks.

  • Experience working with audits, performance tracking, and reporting.

Skills:

  • Strong analytical and problem-solving abilities.

  • Excellent organizational and project management skills.

  • Effective communication and stakeholder management skills.

  • Ability to lead and motivate cross-functional teams.

  • Attention to detail and commitment to accuracy.

  • Proficiency with digital tools, reporting systems, and workflow management platforms

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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