Basic Information
Ref Number
Req_00167624
Primary Location
CA - Home Office
Państwo
Kanada
Description and Requirements
Job Description
- Process and manage billing operations with accuracy and attention to detail
- Demonstrate strong understanding of financial processes and procedures
- Handle TDx billing systems and related administrative tasks
- Ensure compliance with financial protocols and deadlines
- Manage team member onboarding and offboarding processes through Fieldglass platform
- Coordinate with multiple geographical prime contractors and stakeholders
- Facilitate smooth transitions for new hires and departing employees
- Maintain accurate records of team changes and status updates
- Process credential requests and manage access permissions
- Handle asset requests and equipment allocation
- Provide proactive follow-up on pending items across different teams
- Serve as liaison between various teams and departments
- Proactively identify and resolve operational bottlenecks
- Ensure timely completion of cross-functional initiatives
- Advanced proficiency in Microsoft Excel, google worksheet and data management
- Experience with Fieldglass platform for workforce management is preferred
- Knowledge of TDx billing systems and processes is preferred
- Exceptional organizational and time management abilities
- Proven track record of meeting strict deadlines
- Strong analytical and problem-solving capabilities
- Ability to work independently and manage multiple priorities
- Excellent written and verbal communication skills
- Proactive approach to follow-ups and task completion
- Strong attention to detail and accuracy in all work products
- Background in vendor management or contractor coordination is preferred
Additional Job Description
We are looking for an Operations Specialist/Reporting Analyst.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
