TELUS Digital Bulgaria is looking for a passionate and result-driven Operations Manager for our New Team!

Your responsibilities:

• Manage the Leadership Team of the project

  Ability to lead by example and aim to create a positive and enjoyable working environment for all team members

• Managing day-to-day operations in accordance with contractual requirements and SLAs

• Prompt identification and resolution of Service delivery issues including implementation of preventative measures

• Inspire improvements regarding all service delivery processes and service level reporting mechanisms and driving operations teams to deliver continuous productivity/quality gain

• Providing exceptional people management, mentorship and career development to members of the team, achieving low attrition levels and high employee engagement

• Flagging and escalating business risks to partner in a timely manner

• Actively work with the team to prepare and present business reviews and RCA plans.

Qualifications:

• Dynamic leader with experience and passion for managing large and diverse teams in a fast-paced environment, able to deal with rapid change and ambiguity

• Excellent communication skills in English

• Strategic thinker with strong analytical and problem-solving skills

• People management experience, including managing leaders, and a strong desire to develop team members

• Empathy for the social media communities and passion to create an exceptional experience and outstanding support

• Excited to be part of a global operations team, designing effective business operations, tackling complex problems and developing individual team members

• Bachelor Degree or Equivalent Level