Basic Information
Ref Number
Req_00153620
Last day to apply
28-lut-2025
Primary Location
GT - Guatemala - Pradera West
Additional Locations
SV - Santa Tecla - Plaza Merliot
Państwo
Gwatemala
Work Style
Hybrid
Description and Requirements
About this Role
Senior Learning Experience Designer, you will take the lead in designing and developing comprehensive learning experiences that effectively educate and improve performance. You will oversee project timelines, and work with subject matter experts to create advanced instructional strategies. Your responsibilities will include developing complex e-learning modules, integrating new technologies, conducting needs assessments, applying learning theories, and evaluating the effectiveness of educational programs to ensure they achieve organizational goals and also share knowledge and best practices with other team members, fostering a culture of continuous learning and professional growth within the organization
Main Responsibilities:
- Analyze and evaluate the stakeholders’ needs and establish the learning goals, desired outcomes, and indicators of success by performing a Training Needs Analysis process (TNA)
- Collaborate with SMEs, POCs, and stakeholders to identify and implement the most effective learning solutions for the supported program by sharing ideas, best practices, and insights
- Design and develop high-quality learning solutions that are appropriate to the learner profile (existing or new material)
- Create assessments and evaluate the impact of training programs
- Provide estimations and meet the effort required to complete a project
- Lead and facilitate comprehensive Train-the-Trainer (TTT/T3) sessions for all requisite learning initiatives, ensuring that attendees are thoroughly prepared and equipped with the necessary skills and knowledge to effectively deliver educational content.
- Share knowledge and best practices with other team members, fostering a culture of continuous learning and professional growth within the organization
Communication/stakeholder relations
- Skilled at navigating team dynamics while also capable of independent/self-driven work.
- Ability to present during meetings and flex the communication style based on current needs (stakeholder, project, team, business, etc).
- Ability to communicate daily and negotiate with stakeholders to manage expectations and deliver on agreed-upon timelines.
- Strong written communication skills with the ability to develop job aids, document business rules, etc.
- Create and/or implement methodologies to standardize work
- Attend weekly calls to provide updates and check projects' progress with the Stakeholders
- Planning and time management to ensure timely delivery of tasks and exceed quality expectations from Stakeholders
- Maintain confidentiality and build effective relationships with other internal departments within TELUS and TI as a whole
Skills :
- Process mapping
- Learning formats and methodologies
- Storytelling
- Technical writing
- Designing for learning - Instructional Designing
- Excellent interpersonal and communication skills
- Excellent problem-solving and analytical skills
- Experience working in a project-based work environment
- Experience in adult education or in designing training programs
- Confidence when presenting and collaborating across varied business units and levels of the organization
- Strong attention to detail and organizational skills
- Quality and time management
- Ability to work with a high performing team and become a strong contributor
- Learner-centered and performance-based learning strategies
- Ability to create visual/graphic materials based on a learning concept
Knowledge :
- English - B2 - Required
- Oral and written comprehension
- Appropriate use of language
- Needs analysis and impact assessment (TNA) - Required
- Knowledge in creating Micro learning materials - Required
- Proficiency in editing tools (Adobe Creative Cloud) - Required
- Proficiency in Training development tools (MSO, Articulate 360 (Rise 360, Storyline 360), Google Suite Apps) - Required
- Expert in editing and producing high-quality video and audio content for training purposes. (Adobe After Effects, Premiere Pro, Character Animator, Vyond, Camtasia, Audition) - Desirable
- Knowledge of current theories, principles, methodologies, and techniques of learning
- Learning Design
- Experience in developing original educational content for adult learners
- Experience in developing content for online and/or multi-media environments
- Skills in proofreading and minor copy editing
Studies and Experience:
- Experience in Client/Stakeholder management - Required
- 2 years of University studies, (Graphic Design, Marketing, Learning, Pedagogy) - Required unless demonstrated experience
- Instructional Design / Training Development / Learning experience - Required unless demonstrated experience
- Experience with course authoring software - Required unless demonstrated
- Advanced development-oriented experience (web, graphics, etc.) - Required
- Experience recording and editing videos, creating engaging and on-brand content that resonate with the target audience
- Graphic design and/or animation experience with a keen eye for design and details
- Designation or certificate in change management, training and/or facilitation
Additional Job Description
Senior Learning Experience Designer, you will take the lead in designing and developing comprehensive learning experiences that effectively educate and improve performance.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
