Basic Information

Państwo

Irlandia

Job Type

Digital Solutions

Work Style

On Site

Description and Requirements

Language Data Analyst - Hebrew

Cork, Onsite


Does working with languages in AI development sound appealing? We are looking for a Hebrew Language Data Analyst to join our team in Cork city on a variety of project tasks, you may need to adapt quickly to using new tools, methods and requirements. You will carry out data analysis, identify and resolve issues, tagging,  implementing regular training and collaborate with colleagues in your native language to improve the model for the larger AI project.  The data will train and improve speech recognition and AI systems.  Fluency in both Hebrew and English is necessary as you'll work on Hebrew data and English is the communal language across the wider project.

Responsibilities:

  • Work in both Hebrew and English 

  • Resolve queries to train/improve/adapt the model

  • This position may include transcription, grading and data labelling

  • Work within an agile environment where tasks can change quickly

  • Work on different tasks / projects simultaneously

  • Work largely independently and be responsible for your own work. Collaboration is also integral to project success

  • Manage task priorities and deliver quality work on time

  • Meet and maintain project expectations and standards. Work to the direction of your supervisors and with the wider team on various tasks

  • Provide daily reports and feedback to your supervisors

  • Collaborate with team members

  • Participate in training and development sessions with your team members & engage with other learning support mechanisms as appropriate

  • Work with a number of tools and applications 

  • Potentially provide training and support to other members of your team in due course; working collaboratively to achieve a team goal

Role Requirements & Skills

  • Required language fluency: Hebrew

  • Excellent writing/spelling and listening skills in your native language. 

  • In-depth knowledge of native culture, staying up to date with day-to-day news and happenings in the target country and regular use of the language required - multi-generational knowledge 

  • English: Proficient reading, writing and comprehension skills, as the language of the larger team communications, is required for understanding role support documentation and communications with the international team. 

  • Problem-solving and reasoning skills.

  • Linguistics or IT background preferred, but not required. 

  • Competent computer and software skills across different operating systems. Mac OS proficiency preferable. 

  • Meeting daily KPI's to meet project requirements. 

  • Understanding and experience with voice recognition software is required.

  • Ability to track, analyse, report issues and work progression

  • Proactiveness (confidence in sharing information, escalating when necessary /appropriate)

  • Communication skills, both written and verbal

  • Flexibility to respond and react to changing priorities quickly and efficiently

  • Highly organised with attention to detail and a commitment to quality

What you can expect from us:

  • Flexitime, start between 7:00 to 9am

  • Healthcare (VHI)

  • Pension scheme

  • Bike to work scheme

  • 20 days holidays, increasing with length of service

  • Generous paid illness days

  • Social events

  • Skills development opportunities to support your growth

Note: this role is on-site, hybrid is not possible 




EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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