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HR Officer

Basic Information

Ref Number

Req_00143413

Last day to apply

11-paź-2024

Primary Location

ZA - Cape Town - Woodstock

Państwo

Południowa Afryka

Job Type

Support Positions

Work Style

On Site

Description and Requirements

Responsibilities

  • Support the development and implementation of HR initiatives and systems

  • Provide counselling on HR policies and procedures

  • Be actively involved in recruitment by preparing job descriptions, 

  • Create and implement effective onboarding plans

  • Assist in the performance management processes

  • Supporting and guiding  the management on disciplinary and grievance issues

  • Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements

  • Review employment and working conditions to ensure legal compliance
    Preparing and submitting EE reports 

Requirements and skills

  • At least 6 months in your current role

  • We are a 24/7 7 day a week business.  You must be able to work shifts in order to support the operations while they are live

  • Proven experience as HR officer, administrator or other HR position

  • BPO experience is a plus

  • Contact centre Experience or experience in having up to 250 employees to support

  • Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)

  • Understanding of labour laws and disciplinary procedures

  • Track record of preparing and running any CCMA cases

  • Proficient in MS Office; knowledge of HRMS is a plus

  • Outstanding organisational and time-management abilities

  • Excellent communication and interpersonal skills

  • Problem-solving and decision-making aptitude

  • Strong ethics and reliability

  • BSc/BA in business administration, social studies or relevant field; further training will be a plus

  • HR Credentials (e.g. PHR from the HR Certification Institute)

Additional Job Description



If you are passionate about HR and highly efficient, give us a chance to meet you. We expect you to have knowledge of various HR functions. We want to see a committed and approachable individual and be impressed with your character and skills.

The goal will be to provide excellent support and assistance to employees and managers across all functional areas of the business.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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