We are now opening our doors to French speakers from outside the European Union by offering full-cycle support with obtaining a work permit for eligible candidates.

What we expect from the ideal candidate:

• French and English Level B2 (medium in spoken)

• Ability to write and speak fluently, clearly and concisely in French and English

• Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week

• Previous experience in customer support mandatory, at least 6 months

• Excellent problem-solving abilities

• Empathetic and can communicate in a caring and friendly manner

• Strong time management skills and motivation to exceed expectations

• Enjoy working in a fast-paced environment

• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

• Strong team spirit with passion and drive to help users and deliver the best in customer service.

• High level of mediation and composure

What would make you an eligible candidate for a work permit?

• you already live in Romania (Bucharest or other cities)

• your profile matches the requirements above

• you have completed your studies and your status is compatible with a full-time working schedule (ex. non-EU students are not eligible for a work permit until graduation)

• you have a legal background that will be compatible with your activity in Romania and that could not trigger a rejection of your work permit from the authorities (ex. criminal record)

• following the selection process (assessments, interviews, medical check-up) you will be considered fit for the role

Your daily responsibilities:

As a Customer Support Agent:

• You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.

• You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.

• You’ll be the face of some of the world’s top brands!

• you will be taking/making calls and writing emails in French and English

• Identify customer needs, assist with their inquiries and provide the highest quality of service in meeting their needs

• Resolve customer questions, complaints and requests developing and maintaining a full knowledge of client products and services

• Perform customer verificationsanage customers' accounts

• Offer customer support using different software applications

• Be an awesome team member

We offer:

• Full-cycle support with obtaining a work permit: costs, procedure, documentation

• Stable job - permanent labor contracts

• Above average fixed salary, performance bonuses

• Monthly meal tickets

• Night shift hours extra-payment, if the case

• Private medical subscription

• Public transportation & gym subscription reimbursement, after trial period

• International career - paid training and international career opportunities

• Multilingual exposure - improve your spoken and written language skills

• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

• Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more