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Logo Telus International

Digital Trust and Safety Analyst with Russian (m/f/d)

Basic Information

Ref Number

Req_00143524

Primary Location

LV - Riga - RIX

Państwo

Łotwa

Job Type

Support Positions

Description and Requirements

Your benefits:

  • Competitive Salary: Earn up to EUR 1,320 gross.

  • Comprehensive Training: A fully paid training period will set you up for success.

  • Health Coverage: Private health insurance after 3 months of probation.

  • Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.

  • Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.

  • Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.

  • Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.

  • Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.

  • Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:

  • Client Understanding: Back office support only. Taking over general administrative tasks.

  • Expert Support: Provide online support for specific cases

  • Business Impact: Play a crucial role in helping achieve the company’s business targets.

  • Customer Satisfaction: Achieving and ensuring the quality standards.

Your skills:

  • Language Proficiency: Excellent communication skills in both Russian and English, written and verbal.

  • Experience: Affinity with back office services.

  • Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.

  • Professional Approach: A solutions-driven mindset and goal-oriented work approach.

  • Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.

  • Eagerness to Learn: Passionate about continuous learning and research.

  • Eligibility: EU citizenship or Latvian Residence Permit is required.

Join Us and Be the Voice that Drives Success!

#LI-DNI



Language Reference
English
Russian

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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