Skip to content

Logo Telus International

Digital CX Engineer

Basic Information

Ref Number

Req_00142007

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Państwo

Salwador

Work Style

Hybrid

Description and Requirements

As a key member of our development team, you will assist in creating solutions for CX Tools, working side by side with other team members onsite at least three times a week. You will be responsible for identifying and solving both technical and business problems with your strong analytical skills. Your proactive nature and ability to ask great questions will help drive our projects forward.


Key Responsibilities:

  • Collaborate closely with the development team to design and implement solutions for CX Tools.

  • Work onsite at least three times a week to engage in hands-on work and side-by-side collaboration.

  • Employ strong problem-solving skills to address both technical and business challenges.

  • Leverage your full stack experience to build and enhance software systems.

  • Demonstrate an interest and capability in the basics of Generative AI and automation.

  • Self-motivate and manage your workload effectively to meet project deadlines.

  • Communicate effectively with team members and stakeholders, ensuring a smooth workflow.

  • Emphasize soft skills in interactions to maintain a positive and productive team environment.

Required Skills and Qualifications:

  • Intermediate to senior-level experience in software engineering.

  • Strong technical problem-solving skills combined with business acumen.

  • Full stack development experience.

  • Interest in Generative AI and automation technologies.

  • Excellent self-motivation and time management abilities.

  • B2 English level - Strong communication skills, both verbal and written - Required 

  • Proven ability to ask insightful questions and think critically.

  • Emphasis on soft skills such as teamwork, adaptability, and interpersonal communication.

Preferred Qualifications:

  • Experience working with CX Tools or similar solutions.

  • Familiarity with modern development frameworks and tools. 

  • Dialog flow experience is a plus.

  • Previous experience in a similar role or industry.

What’s in it for you:

  • Private medical and life insurance from day one.

  • Employee Stock Purchase Plan ESPP

  • Budget for professional growth (certifications)

  • Schedule flexibility.

  • Extra bonus based on performance.

Additional Job Description

As a key member of our development team, you will assist in creating solutions for CX Tools, working side by side with other team members onsite at least three times a week. You will be responsible for identifying and solving both technical and business problems with your strong analytical skills. Your proactive nature and ability to ask great questions will help drive our projects forward.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Apply Now
× -