At TELUS Digital, we accelerate the world’s access to AI by empowering organizations to unlock the full value of their data. We are seeking a dynamic Data/Business Analyst to join our AI team. In this role, you will deliver actionable, data-driven insights that inform real-time decision-making and long-term strategy. You’ll partner with cross-functional leaders, leverage cutting-edge AI and analytics tools, and help TELUS advance its mission of making AI more accessible, reliable, and impactful.

Key Responsibilities:

• Analytics & Visualization: Design and maintain dashboards and reports that simplify complex data, enabling stakeholders to make informed decisions quickly.

• Cross-Functional Collaboration: Partner with leaders across Product, Operations, and Engineering to understand their needs and ensure they have seamless access to critical insights.

• Data Quality & Consistency: Collect, validate, and standardize data from various sources, ensuring accuracy, completeness, and adherence to established guidelines.

• Performance Measurement: Define and monitor KPIs, track performance trends, and provide actionable recommendations to optimize business outcomes.

• Continuous Improvement: Identify opportunities to enhance data processes, tools, and workflows; implement AI-driven analytics solutions to reduce time-to-insights.

• Issue Resolution & Compliance: Proactively address data quality concerns, investigate root causes, and ensure compliance with evolving business rules and procedures.

Core Competencies:

• Strong data storytelling and presentation skills

• Ability to translate complex problems into actionable insights

• Enthusiasm for data-driven decision-making

• Adaptability and a proactive, “can-do” mindset in fast-paced, ambiguous environments

• Excellent communication and stakeholder management skills

Functional Competencies:

• Proficiency in data modeling, warehousing, and statistical analysis

• Hands-on experience with BI tools (e.g., Looker, Power BI) and AI-powered analytics platforms

• Skilled at integrating diverse data sources and ensuring data reliability

• Ability to identify patterns, trends, and root causes within large datasets

• Familiarity with collaborating closely with engineering and product teams

Qualifications:

• 2+ years of experience in business intelligence or analytics roles

• Bachelor’s degree in Business, Data Science, Computer Science, or related field

• Demonstrated success in using data to inform decisions and drive measurable results

• Strong written and verbal English communication skills (CEFR B1-B2 or higher)

• Proven ability to thrive in a dynamic, growth-oriented environment and maintain a bias for action