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Customer Experience Analyst
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain...
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Operations Team Leader (Logistics Account)
Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing sales orders).Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis.
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Customer Experience, Customer Experience Team Leader
The Team Leader supports Customer Experience Analysts for TELUS programs and ensures tasks/responsibilities are carried out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible...
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Senior Social Media Specialist (hybrid)
We are looking for an experienced and result-driven Senior Social Media Specialist to join our team!︀︋︇️︄︊︉︋︂︆︄︄︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎
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Tax Manager
As the Manager Taxation, you will be an integral part of the TELUS Digital Tax team supporting the various entities of TELUS Digital in over 30 countries. You will participate in the development of income strategies to improve operational efficiencies, ensure compliance with tax laws and support...
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Operations Team Leader (Financial Account)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.
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