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Shipping Customer Service Specialist

Basic Information

Ref Number

Req_00156367

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements

About the role

We are looking for a reliable and service-oriented Shipping Customer Service Specialist to join our customer experience environment. This role involves assisting customers with shipping inquiries, tracking packages, resolving issues, and providing accurate information regarding logistics and delivery services. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage customer concerns efficiently while maintaining a positive and professional attitude. This position is key to ensuring a seamless and supportive shipping experience for all customers.


Key Responsibilities

  • Handle shipping and tracking inquiries with precision and professionalism.

  • Process and resolve lost package claims and delivery delays.

  • Manage customer account inquiries and shipping documentation.

  • Monitor package tracking and provide proactive delivery updates.

  • Coordinate with logistics teams to resolve complex shipping issues.

  • Document shipping incidents and maintain accurate case records.

  • Assist customers with international shipping requirements.

  • Ensure compliance with shipping regulations and procedures.

  • Provide guidance on packaging and shipping options.

  • Maintain updated knowledge of shipping policies and service standards.


Requirements

  • Experience: 1+ years of experience in customer service, logistics, or related fields (Desirable).

  • Schedule flexibility (evenings, weekends and holidays).

  • Work Modality: Must be flexible to work on-site

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written (CEFR).

  • Legal Documentation:

    • NIT

    • DPI

Join our team and develop your expertise in logistics and shipping services while providing exceptional support to ensure successful deliveries for our clients!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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