Skip to content

Logo Telus International

Shipping Customer Service Specialist

Basic Information

Ref Number

Req_00156367

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements


General Description


We are looking for a reliable and service-oriented Shipping Customer Service Specialist to join our customer experience team in a BPO/call center environment. This role involves assisting customers with shipping inquiries, tracking packages, resolving issues, and providing accurate information regarding logistics and delivery services. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage customer concerns efficiently while maintaining a positive and professional attitude. This position is key to ensuring a seamless and supportive shipping experience for all customers.


Key Responsibilities

  • Respond to customer inquiries about shipments, tracking, and delivery updates with empathy and accuracy.

  • Provide top-notch customer service and back-office support to senders and recipients.

  • Troubleshoot issues related to lost packages, delays, or account inquiries efficiently.

  • Ensure every interaction reflects the commitment to speed, reliability, and quality in logistics.

Requirements


  • Work Modality: Must be flexible to work on-site during training; transition to work-from-home afterward.

  • Education: Minimum High School Diploma or equivalent certification required.

  • English Level: B1 Spoken & Written (CEFR).

  • Background Check: Must pass a local and international criminal record check (BGC).

  • Employment Verification: Required.

  • Legal Documentation:

  • Boleto de Ornato

  • NIT

  • DPI

Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!

Additional Job Description

We are looking for a reliable and service-oriented Shipping Customer Service Specialist to join our customer experience team in a BPO/call center environment. This role involves assisting customers with shipping inquiries, tracking packages, resolving issues, and providing accurate information regarding logistics and delivery services. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage customer concerns efficiently while maintaining a positive and professional attitude. This position is key to ensuring a seamless and supportive shipping experience for all customers.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Apply Now
× -