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Credit Reporting Expert

Basic Information

Ref Number

Req_00156381

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements

About the role

At TELUS Digital, we’re proud to partner with a global leader in property data and insurance solutions, empowering businesses and consumers with critical insights. As a Credit Reporting Expert, you’ll be the voice of this innovative network, providing customer service and technical support to assist with insurance-related inquiries.


Key Responsibilities

  • Provide expert guidance on credit reports and insurance-related inquiries.

  • Process and analyze credit report disputes with precision and regulatory compliance.

  • Guide clients through complex credit and insurance documentation with clear explanations.

  • Collaborate with team members to resolve escalated cases effectively.

  • Verify and update credit information according to industry standards.

  • Maintain detailed records of all credit and insurance-related modifications.

  • Monitor trends to identify opportunities for service improvement.

  • Ensure compliance with credit reporting regulations and guidelines.

  • Conduct in-depth research to resolve complex credit disputes.

  • Partner with technical teams to address system-related inquiries.


Requirements

  • Experience: 6+ months of experience in credit reporting, financial services, or insurance industry (Desirable).

  • Schedule flexibility (evenings, weekends and holidays).

  • Work Modality: Must be flexible to work on-site.

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written (CEFR).

  • Legal Documentation:

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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