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Credit Reporting Expert

Basic Information

Ref Number

Req_00156381

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements


Key Responsibilities

  • Be the friendly frontline for customers, answering insurance and credit queries with warmth and expertise over the phone.

  • Walk clients through credit report details, claim statuses, or system glitches with a steady, helpful hand.

  • Sync up with your team to tackle tough questions and keep support flowing without a hitch.

  • Forge solid connections with callers by tuning into their insurance concerns and delivering spot-on answers.

  • Spot recurring issues in calls to suggest fresh ways to make the customer experience even better.



Requirements



  • Work Modality: Must be flexible to work on-site

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written (CEFR).

  • Background Check: Must pass a local and international criminal record check (BGC).

  • Employment Verification: Required.

  • Legal Documentation:

    • Boleto de Ornato

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your expertise in credit reporting and insurance support while providing exceptional service to clients!


Additional Job Description

General Description


At TELUS Digital, we’re proud to partner with a global leader in property data and insurance solutions, empowering businesses and consumers with critical insights. As a Credit Reporting Expert, you’ll be the voice of this innovative network, providing customer service and technical support via phone to assist with insurance-related inquiries.


EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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