Are you looking to develop your career and take on exciting responsibilities in a dynamic, growing company? Join our team and help us ensure excellent service standards while making a difference in the world! 

Your benefits:

• Competitive Compensation Package: Attractive salary structure with growth potential based on experience

• Performance Bonus: Depending on your performance, you can earn additional financial rewards.

• Equipment Provided: Full hardware setup for your home office

• Relocation Support: Assistance available for relocation to Bulgaria

• Fully Paid, Extensive Training: We'll teach you everything you need to succeed in your job.

• Health Coverage: Private health insurance after probation period

• Remote Work Environment: Flexible work-from-home arrangement

• Dynamic Culture: Join a multicultural team with flat hierarchies and inclusive workplace culture

• Career Development: Access to our Career Academy for continuous personal and professional growth

• Referral Program: Bonus for successfully referring new team members

Your responsibilities:

• Technical Support: Provide expert assistance to resolve customer inquiries and technical issues

• Client Understanding: Comprehend users' needs and expectations to deliver tailored solutions

• Problem Resolution: Handle support requests through various channels (phone, email, chat)

• Quality Assurance: Maintain high standards of service delivery and customer satisfaction

• Documentation: Keep accurate records of all support interactions and solutions provided

Your skills:

• Language Proficiency: Fluent in German plus excellent communication skills in English (written and verbal)

• Technical Aptitude: Basic understanding of technical concepts and troubleshooting

• Customer Service Experience: Previous experience in technical support or customer service is a plus

• Problem-Solving Abilities: Strong analytical and resolution skills

• Professional Approach: Solutions-driven mindset with genuine passion for helping customers

• Adaptability: Ability to learn new systems and processes quickly

• Technical Background: Experience with support tools and systems is a plus

Additional Requirements:

• Eligible to work in the EU

• Reliable internet connection for remote work

• Ability to work in shifts (as technical support is provided during extended hours)

Join Our Global Team!

Be part of a company that values innovation, growth, and customer excellence. We offer a supportive environment where your skills and dedication are recognized and rewarded. Ready to take the next step? Apply now! 

Please submit your CV in English. We have digitized our recruiting process and are now offering virtual job interviews to all applicants. Only shortlisted candidates will be contacted. 

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 75,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.

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