Informations de base

Ref Number

Req_00164015

Dernier jour pour postuler

23-jul-2025

Site principal

GT - Guatemala - Torre Pradera

D'autres sites

SV - Santa Tecla - Plaza Merliot

Pays

Guatemala

Types d'emploi

Support Positions

Work Style

Hybrid

Description et exigences

Talent Development Professional - Guatemala


Position overview:

As a Talent Development Lead, you are responsible for enabling the growth and development of your target audience, driving success in their current roles and preparing them for future opportunities. You will have a deep understanding of how these roles support the company's strategy and leverage this knowledge to create and implement effective learning solutions. Your role involves applying the Learning 2.0 strategy to strengthen performance, align behaviors with our ideal culture, and foster career growth.


You will collaborate closely with OD, L&D, HR, and Business teams to understand learning needs, advise on and plan learning experiences, and implement relevant talent solutions. Your approach will be agile, emphasizing co-creation with subject matter experts (SMEs) to ensure content relevance and quality in a fast-paced, constantly evolving environment.

Key responsibilities:

  • Design and implement innovative learning experiences, tools, and programs that:

  • Strengthen performance

  • Foster culturally aligned behaviors

  • Promote development for career progression

  • Conduct comprehensive training needs analyses and business performance requirement assessments

  • Develop learning solution designs in collaboration with stakeholders, business owners, and learning experience designers

  • Oversee the design, development, and deployment of learning solutions using agile project management and change management principles

  • Monitor adoption, evaluate impact, and continuously analyze results to drive ongoing improvements

  • Manage programs and initiatives, measuring success indicators and promoting business value/impact both internally and externally

  • Drive continuous improvement and nurturing of initiatives and programs

  • Implement and oversee relevant talent solutions, such as mentoring programs, performance management, and succession planning interventions


Requirements: 
  • Availability to work on-site 
  • Schedule flexibility

Core competencies:

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self-development

Leadership competencies:

  • N/A no people management accountabilities

Functional competencies:

  • Proficiency in adult learning and development principles and techniques

  • Expertise in needs analysis and learning solution design

  • Strong project management skills, with a focus on agile methodologies

  • Change management and adoption strategies

  • Performance evaluation and impact assessment

  • Senior stakeholder management and negotiation skills

Qualifications:

  • Bachelor's degree in Business Administration, Organizational Psychology, Communications, Pedagogy, or a related field

  • 3+ years of experience in creating and implementing learning programs for business

  • Desirable experience in agile project management

  • Demonstrated success in stakeholder management and cross-functional collaboration

  • Strong analytical and problem-solving skills

  • Excellent written and verbal communication skills



Description supplémentaire du poste


As a Talent Development Lead, you are responsible for enabling the growth and development of your target audience, driving success in their current roles and preparing them for future opportunities. You will have a deep understanding of how these roles support the company's strategy and leverage this knowledge to create and implement effective learning solutions. Your role involves applying the Learning 2.0 strategy to strengthen performance, align behaviors with our ideal culture, and foster career growth.


You will collaborate closely with OD, L&D, HR, and Business teams to understand learning needs, advise on and plan learning experiences, and implement relevant talent solutions. Your approach will be agile, emphasizing co-creation with subject matter experts (SMEs) to ensure content relevance and quality in a fast-paced, constantly evolving environment.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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