Informations de base
Ref Number
Req_00145193
Site principal
IE - Dublin - Point Village
Pays
Irlande
Work Style
On Site
Description et exigences
Location: Dublin (onsite in the office)
Salary: €36,000 base salary + performance bonus
About the Role: Quality Analyst
The ideal candidate for this role would be passionate about maintaining high standards of Quality when it comes to various policies and compliance. You are highly organized, driven by policy compliance, detail-oriented, and have the ability to make decisions quickly. You are a great communicator and have high potential in managing relationships with your colleagues and other stakeholders.
In your role as a Quality analyst you may be responsible for one of the following aspects of Compliance:
Evaluate flagged contents/accounts on a special media platform for further review for content applicable to copyright, trademark and counterfeit issues (including live streaming of unlicensed media) on the client's platforms under the guidelines provided and respond to users inquiries.
Review of tickets containing applicable information relating to an order from a national judicial or administrative authority, Member State authority or law enforcement for flagged illegal content/accounts, by using given guidelines.
Review the data privacy inquiries and requests for Image Privacy Rights, Subject Access Requests, Rights of Erasure/Objection workflows, Data Policy and Protection workflows in the context of maintaining Privacy and compliance with Data protection regulations of public platforms.
Supporting contractual licensing agreements for applicable platforms from a perspective of Quality Audits.
What we need
Experience in a similar role (experience with Copyright/trademark/data privacy queries in general or experience with auditing)
Language Requirements: An ideal candidate would have a C1/C2 proficiency level in the English language.
Ability to focus in a dynamic work environment and thrive while responding to evolving product processes.
Great judgment and ability to problem-solve both with peers and independently
High level of attention to details
Friendly proactive attitude and great communicator in challenging situations
Ability to work with multiple systems and learn and adapt to new ones
What's in for you
• Career Development: Ongoing training and stable, permanent role
• Company pension
• VHI medical insurance contributions (tenure-based)
• Monthly performance bonus and referral rewards
• Gym, relax & play areas, subsidized canteen, and coffee stations
• Commute support (car parking, Bike-to-Work scheme, Taxsaver Leap Cards)
• Community Impact: CSR (Corporate Social Responsibility) events throughout the year
About TELUS Digital
As the global innovation arm of TELUS Corporation, TELUS Digital drives customer experience innovation through collaboration and a people-first culture. Our Dublin team focuses on delivering excellence in contact center solutions for leading global brands.
TELUS Digital is committed to creating an inclusive, diverse environment for all employees, respecting and valuing different backgrounds and perspectives.
If you’re ready to support impactful projects, apply now with your CV, and we’ll be in touch soon.
Description supplémentaire du poste
Are you passionate about maintaining high standards of Quality when it comes to various policies and compliance? You are highly organized, driven by policy compliance, detail-oriented, and have the ability to make decisions quickly. You are a great communicator and have high potential in managing relationships with your colleagues and other stakeholders. You are the ideal candidate!
| Langues |
|---|
| English |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
