Project Manager II - TELUS Digital US

About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.

Position Overview:
Telus Digital is looking for a Project Manager with solid project management experience to support the execution of our performance optimization and retention programs for our internal clients. This role requires coordinating cross-functional teams, managing project timelines and deliverables, and ensuring clear communication with internal stakeholders. The successful candidate will oversee projects with moderate complexity while supporting the broader loyalty and retention strategy within Telus Digital.

Key job responsibilities:

• Serve as the primary point of contact for internal stakeholders, ensuring clear communication and understanding of program requirements and objectives

• Coordinate with various internal departments to ensure proper planning, definition of milestones, and smooth execution of loyalty and retention projects within defined timelines

• Conduct regular meetings with internal clients to provide updates on program progress, gather feedback, and address concerns or issues

• Proactively identify and coordinate the resolution of potential roadblocks or challenges that may arise during program implementation

• Support the development of project plans and processes under the guidance of senior program managers

• Facilitate communication and collaboration among project stakeholders to ensure clear understanding of objectives, timelines, and deliverables

• Gather and leverage internal client feedback to drive continuous improvement of loyalty and retention program processes and enhance the internal client experience

• Assist with program reviews and provide regular status updates on progress, risks, and opportunities to senior management

• Support cross-functional teams in delivering program outcomes within stipulated timelines and budgets

• Contribute to process improvement initiatives to enhance business processes and systems related to loyalty and retention programs

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.

• Minimum of 2-5 of experience in program management, project management, or a related field, with a proven track record of successful program delivery.

• Strong communication, negotiation, and interpersonal skills, capable of working with diverse teams and stakeholders.

• Proficient in project and program management software tools and methodologies.

• B2 oral and written English

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork