About the role

At TELUS Digital, we’re proud to support a leading online platform in the video game industry, where players and creators come together to build and explore incredible virtual worlds. As a Customer Support Specialist, you’ll use your bilingual skills (English and Spanish) to provide top-tier back-office support, ensuring gamers have a seamless experience. If you’re passionate about video games and love solving challenges behind the scenes, this on-site role is your chance to be part of the action!.

Key Responsibilities

• Process and manage account-related inquiries with precision and efficiency.

• Provide exceptional bilingual support for billing and technical issues.

• Troubleshoot platform-specific problems to maintain a smooth gaming experience.

• Handle back-office tasks to support player and creator accounts.

• Analyze and resolve complex gaming-related inquiries.

• Document and track customer interactions for quality assurance.

• Collaborate with team members to maintain service excellence.

• Contribute to improving support processes and user experience.

• Maintain accurate records of all account modifications and resolutions.

• Support special gaming events and community initiatives as needed.

Requirements

• Experience: 1+ years of experience preferred in customer service or gaming industry.

• Schedule flexibility (AM/PM shifts, weekends, and holidays).

• Work Modality: Fully on-site (training, nesting, and production).

• Education: High School Diploma (completed).

• Language: B2-level proficiency in English (written and verbal).

• Legal Documentation:

• NIT

• DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com