Informations de base

Ref Number

Req_00147801

Site principal

LV - Riga - RIX

Pays

Lettonie

Description et exigences

Your benefits:

  • Competitive Salary: The salary is EUR 16.76euro/h gross (plus the government-mandated surplus for work during night hours and public holidays).

  • Modern Workspace: Work in a great office in the city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.

  • Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.

  • Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.

  • Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.

  • Team Spirit: Participate in social gatherings, sports events, and team-building activities. Receive a bonus for referring new employees.


Your responsibilities:

  • Client Understanding: Design, schedule and lead psycho-educational group sessions/workshops. Lead projects or activities assigned by the wellbeing team manager.

  • Expert Support: Lead informational wellbeing activities for new hires. 

  • Customer Satisfaction: Conduct Individual and group sessions with employees. Provide employees with tools to build emotional intelligence and resilience. Deliver crisis intervention services when required.

  • Availability: Demand-based work hours.


Your skills:

  • Language Proficiency: Very good knowledge of English language, written and verbal. Additional language skills are highly desirable.

  • Experience: Have completed at least 3 years with clients and patients. Proficiency in conflict and crisis management. Proficient user of the common office software applications.

  • Education: Master's degree in Clinical and Health Psychology.

  • Professional Skills: Outstanding communication skills and high level of discretion and confidentiality. Comfortable to work independently and a strong team worker. Creative out of the box thinking and a high level of motivation.

  • Eligibility: EU citizenship or Latvian Residence Permit is required. A certificate in clinical and health psychology or registration in this field is required. Flexibility to work in shifts. 

We will need these documents:

  • Cover letter and resume.


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Description supplémentaire du poste

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Langues
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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