Position overview:

The Managed Learning Services (MLS) team provides dedicated and specialized services to different clients, working directly with TELUS Digital and external clients to identify business needs and deliver solutions that target performance gaps, strategic opportunities, and business challenges. The ideal candidate will be responsible for delivering engaging and effective role-based training programs to employees across all levels, including corporate staff members. This role involves facilitating training sessions designed to enhance our associates' skills, knowledge, and performance in using different platforms and processes.

Key responsibilities:

• Conduct training sessions using various instructional techniques and formats, such as role-playing, simulations, team exercises, group discussions, videos, and lectures.

• Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.

• Monitor and report on trainee progress and performance.

• Provide feedback and support to trainees to ensure successful learning outcomes.

• Tracks and analyzes course evaluations and training program effectiveness, tracking and evaluating trends, and adjusting training materials based on feedback and training results.

• Support the program during periods of low facilitation by assisting with tasks such as analytics or learning coordination as needed.

Requirements & Core Competencies:

• Schedule flexibility.

• Able to work onsite.

• Managing self-development

• Embracing technology

• Focusing on customers

• Giving support

• Excellent communication skills.

Functional competencies:

• Communication Skills

• Active Listening

• Organizational Skills

• Adaptability

• Subject Matter Expertise

• Problem-Solving Skills

• Motivational Skills

• Time Management

•  Evaluation Skills

• Advanced Google Apps for Work tools (ie: Google Drive, Google Calendar, Gmail) - Required

• Strong reporting and analysis skills (flowcharts, daily attendance reports and scorecards) - Required

• Adult’s learning theory - Required

• Basic knowledge of designing and developing training materials

• Motivation Theory - Advanced

• Education Programs - Advanced

Qualifications: 

• English C1 or above - Required

Oral and written comprehension.

Appropriate use of language.

• Minimum of 2-5 years of experience in Client/Stakeholder Management - Required

• Minimum of 2-5 years of experience in training and development (Facilitator) - Required

• Excellent written and verbal communication skills, with the ability to present information clearly and engagingly.

• Bachelor’s degree in Education, Educational Technology, or a related field.

• Strong interpersonal skills, with the ability to build relationships and work effectively with diverse teams.

• Ability to assess training needs and evaluate training effectiveness using data and feedback.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.