Informations de base
Ref Number
Req_00168291
Dernier jour pour postuler
20-sep-2025
Site principal
GT - Guatemala - Pradera West
D'autres sites
SV - Santa Tecla - Plaza Merliot
Pays
Guatemala
Work Style
Hybrid
Description et exigences
Department: Global Learning Solutions
About the role
The Communications Specialist is tasked with crafting and implementing communication strategies and messages for different programs and initiatives, creating compelling and engaging content for various internal audiences, managing multiple communication channels, and working closely with stakeholders to ensure that communications are aligned with business objectives and effectively delivered.
Main responsibilities:
- Work with business partners and project teams to develop and execute internal communications plans and key messages for new programs and initiatives.
- Research, interview, and create engaging written communications for a variety of internal audiences, including field technicians.
- Develop and adapt content for multiple communication channels, such as emails, newsletters, and presentations.
- Build strong relationships with key stakeholders to ensure communications align with business goals and effectively reach their intended audience.
Communication/stakeholder relations
- Skilled at navigating team dynamics while also capable of independent/self-driven work.
- Ability to present during meetings and flex the communication style based on current needs (stakeholder, project, team, business, etc).
- Ability to communicate daily and negotiate with stakeholders to manage expectations and deliver on agreed-upon timelines.
- Strong written communication skills with the ability to develop job aids, document business rules, etc.
- Create and/or implement methodologies to standardize work
- Attend weekly calls to provide updates and check projects' progress with the Stakeholders
- Planning and time management to ensure timely delivery of tasks and exceed quality expectations from Stakeholders
- Maintain confidentiality and build effective relationships with other internal departments within TELUS and TELUS Digital as a whole
Requirements:
- Professional English Level (B2) - Required
- Strong writing, editing, and proofreading abilities.
- Clear and effective verbal communication skills for conveying messages
- 1-3 years of Experience in Client/Stakeholder management - Required
- The role is work from home (WFH), but the team member might be required to work from the site as needed.
- Commitment to be in the role for at least 1 year - Required
- Schedule flexibility - Required
Skills & Knowledge :
- Google Workspace Basic Knowledge
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong interpersonal skills and the ability to work effectively in a team environment.
- Flexibility and adaptability to handle changing priorities and work on multiple projects simultaneously.
- Confidence when presenting and collaborating across varied business units and levels of the organization
- Ability to work with a high-performing team and become a strong contributor
- Learner-centered and performance-based learning strategies
Studies and Experience:
- 3 years of University studies (Modern Languages, Business Administration, Pedagogy, Information
- Technology, or similar, is a plus - Desirable
- A passion for language and a commitment to delivering high-quality translations
Description supplémentaire du poste
Develop and deliver internal communication strategies and content to support new programs and initiatives. Collaborate with stakeholders to align messaging, manage expectations, and ensure timely delivery. Create engaging materials across multiple channels while building strong relationships and maintaining confidentiality.
| Langues |
|---|
| English |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
