About the Role

Our team is looking for a Technical Support Engineer with 2+ years of experience in Service Desk, Networking, and Infrastructure Support. This role involves troubleshooting and resolving hardware, software, and network issues to ensure seamless IT operations. The individual will work closely with cross-functional teams to provide high-quality support, improve system efficiency, and document solutions to enhance future issue resolution.

Responsibilities:

• Provide technical support for Service Desk, Networking, and Infrastructure-related issues.

• Diagnose and troubleshoot hardware, software, and network problems for end-users and enterprise systems.

• Manage incident resolution through ticketing systems and escalate issues as needed.

• Support Active Directory, user account management, and Group Policy administration.

• Maintain network devices, including switches, routers, and firewalls.

• Assist with server maintenance, system updates, and security patches.

• Document troubleshooting steps, issue resolutions, and standard procedures.

• Provide remote and on-site technical support when necessary.

• Collaborate with IT teams to enhance system performance and prevent recurring issues.

• Ensure compliance with IT policies, security standards, and best practices.

Requirements:

• 2+ years of experience in Technical Support, Service Desk, or Infrastructure Support roles.

• Strong knowledge of Windows and Linux operating systems.

• Knowledge troubleshooting networking issues

• Hands-on experience with ticketing systems.

• Familiarity with virtualization technologies (VMware, Hyper-V).

• Strong understanding of IT security best practices.

• Excellent problem-solving and analytical skills.

• Ability to communicate technical information effectively to both technical and non-technical users.

• English Level: B2 high or above - Mandatory.

What’s in it for you:

• Private medical and life insurance.

• Employee stock purchase plan (ESPP).

• Schedule flexibility

• Work-life balance.