Informations de base
Ref Number
Req_00164152
Site principal
IN - Noida - Candor Building 6
Pays
Inde
Types d'emploi
Business Process Outsourcing
Work Style
On Site
Description et exigences
Responsibilities
In this individual contributor role, you will
- Assess the needs of the stakeholders and establish the learning goals, desired outcomes,
- and indicators of success
- Identify appropriate learning solutions using tools such as surveys, interviews, focus groups,
- and sampling techniques
- Design and develop high-quality learning solutions that are appropriate to the learner profile
- Create assessments and evaluate the impact of training programs
- Provide estimations and meet the effort required to complete a project
- Reporting and documentation related to any type of training, either internal or external
- At times, provide training to the support staff and Operation (if needed)
- Provide support to the Educational Programs and coordinate any activities related to them if
- needed.
- Open to work in 24X7 environment (work from office)
Skills:
- Leadership
- Emotional intelligence and professional maturity
- Effective communication skills
- Adaptability to change
- Creativity and innovation
- Excellent interpersonal relationships
- Analytical, problem-solving and decision-making skills
- Strong sense of urgency and commitment
- Proven proactivity
- Vendor Management
- Use learning effective measurement for learning programs
Studies & Experience:
- Minimum of 12-14 years overall work experience
- Minimum of 8-10 years of work experience as a Behavioural/ Soft skills Trainer
- Open to working from the office during evening shifts
- Open to travel between Gurugram and the Noida location
- Experience in delivering Soft Skills Training & Leadership Development (up to Middle Management level)
- Experience in conducting Training Need Analysis/ Training Need Identification
- Data management skills
- Open to travel between Gurugram and Noida locations
- Graduate in any discipline
- Desirable
- Content development experience with international BPOs
- Experience in Operations/Customer Experience/ Service Delivery
- Experience in training delivery
Mandatory Knowledge:
- Oral and written comprehension.
- Appropriate use of language.
- GSuite /MS Office - Advanced
- Needs analysis and impact assessment
- Strong oral and written English language proficiency
- Opportunity assessment
- Stakeholder management
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
