Informations de base

Ref Number

Req_00151110

Dernier jour pour postuler

04-fév-2025

Site principal

GT - Quetzaltenango - Xela

Pays

Guatemala

Types d'emploi

Support Positions

Work Style

Hybrid

Description et exigences

Key responsibilities:

Provide English reinforcement to the participants, evaluate the participant’s performance in order to determine improvement, create action plans for different areas or topics that require reinforcement, coordinate all the logistics involved in delivering effective training (Training space reserved, audio visual equipment, effective communication to the participants and stakeholders etc).   

Requirements:

  • Schedule flexibility - Required
  • Availability to work on-site - Required

Core competencies:

  • Focusing on customers:  Identifying needs, developing relationships, developing solutions  
  • Giving Support: understanding people, team working, valuing individuals 
  • Managing self-development: learning from experience, making room for the “New”, being self-aware 
  • Embracing technology: using technology, identifying new users 

Leadership competencies:

  • Providing leadership: Making decisions, directing people, empowering individuals 
  • Building effective teams: Forming teams, Creating shared purpose, Identifying talent needs
  • Managing stakeholders: Understanding stakeholders, Maintaining relationships, Achieving beneficial outcomes
  • Leading change: Identifying change needs, Driving change, Addressing concerns

Functional competencies:

  • Native or near native English Speakers - CEFR C1 or above - Required
  • Oral and written comprehension.
  • Appropriate use of language.
  • Effective verbal and written communications skills
  • Google Apps for work (G Suite) - Excel and Google Sheets knowledge - Desirable
  • Excel and Google Sheets knowledge - Desirable

Qualifications:

  • BA/BS degree preferably in Educational Sciences, Communications, Business Administrations or related - Desirable
  • Experience as  Teacher or Trainer - Required
  • Experience in Customer Service - Required

Description supplémentaire du poste

Learning & Development- General Learning Specialist is responsible for delivering training to improve the English level for TELUS International Central America's Team Members. This is achieved through Language Academy at TELUS Internationals for our new hires that don’t fulfill the English skills required to be hired by our international accounts. Also support our TELUS International team members to improve their language skills. They are also responsible for delivering training completely in English and focusing on improving accent, grammar, communication training and customer service skills. Learning & Development- General Learning Specialists must be able to deliver results within specific time frames to stay in line with the department targets.


EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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