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Information Services (ERP), SaaS Implementation Lead

Informations de base

Ref Number

Req_00140462

Site principal

SV - Santa Tecla - Plaza Merliot

D'autres sites

GT - Guatemala - Torre Pradera

Pays

El Salvador

Types d'emploi

Support Positions

Work Style

Hybrid

Description et exigences

***Applicants should be available and willing to work on-site and/or from home depending on business needs.*** 



Information Services (ERP), SaaS Implementation Lead



Position overview:

As a Saas Implementation Lead you act as a bridge between business objectives and technical implementation for an assigned SaaS platform.  You gather, document and analyze requirements from stakeholders and effectively communicate them to the developer teams.  You research and propose new configuration solutions to stakeholder needs. You ensure implementation meets business requirements, quality standards, and drive a positive end-user experience.


Key responsibilities:

  • Collaborate with stakeholders to gather requirements for new features or improvement to SaaS platform configuration

  • Document requirements and communicate them effectively to the developer teams

  • Research and build configuration proposals in the assigned SaaS application or Module

  • Ensure that implementation features meet the specified requirements and are of high quality

  • Work with UX/ UI designers to ensure an end-user friendly experience, leveraging user feedback and usability testing

  • Lead releases for new functionalities according to the business needs.


Requirements & Core competencies:

  • Schedule flexibility - Required

  • Availability to working on site - Mandatory

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self-development

Leadership competences: 

  • Providing leadership

  • Leading change

  • Building effective team

  • Managing stakeholders


Functional competencies:

  • Strong skills in gathering, analyzing and documenting requirements from stakeholders, ensuring the SaaS configuration meets user needs and business objectives

  • Robust understanding of technical concepts and ability to communicate with development teams

  • General understanding of UX principles and methodologies to advocate for user-centered design decisions

  • Strong expertise in assigned SaaS platform (2-3 products)

  • Understanding of Project Management methodologies

  • Ability to solve complex problems; take a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information


Qualifications:

  • 3-5 years of experience as a business analyst for a technical function or equivalent

  • Bachelor’s degree in Computer Science,  Information Science or related field

  • Business Analysis certification is desired

  • C1 oral and written English


 


Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Description supplémentaire du poste

As a Saas Implementation Lead you act as a bridge between business objectives and technical implementation for an assigned SaaS platform.  You gather, document and analyze requirements from stakeholders and effectively communicate them to the developer teams.  You research and propose new configuration solutions to stakeholder needs. You ensure implementation meets business requirements, quality standards, and drive a positive end-user experience.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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