Title: DevOps Quality Analyst

TELUS Digital Ireland

Location:

Dublin City (Office-based in Sandyford), please note this is a fully onsite role, no hybrid/remote options

Shifts:

5 days/week, 9-hour shifts (8 working hours +1 hour lunch break), business hours Mon-Fri (subject to change)

Salary:

€50,000/year plus performance bonus 

Why Join Us?

• Comprehensive Benefits: Company pension, medical insurance contributions (tenure based), and wellness programs.

• Monthly Performance Bonus: Get rewarded for your performance.

• Career Development: take an opportunity to turn this job into a career with many career development opportunities in TELUS Digital on a global or local level

• Inspiring Office Environment with relaxation zones, table tennis and foosball table

• Employee Referral program (refer a friend to work with us and get up to €1500)

• Transport Perks: Parking, Bike to Work scheme, and TaxSaver Leap Cards.

• Career Growth: Stable, permanent role with regular training.

• CSR Projects: Be part of meaningful community initiatives.

Are you passionate about upholding the highest standards of quality and compliance? We are seeking a detail-oriented and technically adept Quality analyst to join our Dublin team.  In this role as a DevOps Quality analyst you will be responsible for audits of Developer Operations policy compliance services for the Developer Operations team, including via enhanced policy enforcement of developer apps, which requires an in-depth review of each app against provided guidelines (wide variety of applications from websites to Android, iOS apps). 

This role currently focuses on primarily reviewing and validating API access requests, ensuring compliance with internal policies, and mitigating security risks associated with unauthorized or inappropriate access.

Primary responsibilities include: 

• Review Access Requests

• Examine each API access request, verifying the developer's identity, organization, requested endpoints, use case justification, etc. 

• Validate Use Cases

• Assess whether the stated use case is legitimate, aligns with policies and LCO (Legal, Compliance Operational) standards, and is non-malicious.

• Cross-reference against known policy violations, prohibited behaviors, or restricted API usage types.

• Compliance Check

• Utilize internal tools or documentation to verify the requestor's background

• Confirm that requested access does not conflict with compliance rules and ensure no suspicious patterns like scraping or automation abuse.

• Approve or deny access based on policy guidelines.

• Escalate unclear cases to policy owners or senior compliance specialists.

• Document Decisions and communicate outcomes

• Clearly log reasons for approval/denial, notes about red flags or escalations, and references to the policy sections used for decision-making.

• Notify the requestor via ticket comments or automated system messages.

• If denied, provide a high-level reason and next steps (e.g., what to fix or resubmit).

You are highly organized, driven by policy compliance, detail-oriented, and have the ability to make decisions quickly. You are a great communicator and have high potential in managing relationships with your colleagues and other stakeholders

What We're Looking For:

• Experience in Help Desk / IT Support: you will have a good understanding of access provisioning, tools, and ticketing.

• System Administrator: knowledge of how permissions work at OS and application levels.

• Familiarity with access risks, policies, and enforcement.

• Previous experience with internal controls and legal/policy frameworks

• Experience with ticketing systems and basic manual software testing

• Familiarity with API access protocols, permissions, and validation processes.

• Knowledge of security risks related to API access (e.g. misuse, unauthorized use) and mitigation strategies.

• Proficiency in platforms like Jira, ServiceNow, etc.

• Familiarity with basic programming concepts to validate technical aspects of API requests.

• Detail-Oriented: You have a keen eye for catching non-compliance and inconsistencies.

• Decision-Maker: You’re comfortable making quick, informed decisions based on guidelines.

• Organized: You excel at managing workflows and maintaining a high level of organization.

• Strong Communicator: You can articulate complex issues clearly and professionally.

• Compliance-Driven: You’re passionate about maintaining high standards of policy and legal adherence, and comfortable dealing with ambiguity

If you're ready to take on a key role in ensuring quality and compliance on a global platform, apply today!

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.