Position overview: 

As a Customer Success Specialist, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.

Key responsibilities: 

• Manage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.

• Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.

• Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.

• Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.

• Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Mandatory Requirements & Core Competencies:

• Proven track record of meeting and exceeding sales quota, negotiating contract terms, and closing deals to drive revenue growth.

• Giving support

• Focusing on customers

• Embracing technology

• Managing self-development

Functional competencies:

• English B2 - Required

  • Oral and written comprehension.

  • Appropriate use of language.

• Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.

• Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.

• Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.

• Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.

• Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

Qualifications:

• A third-year level or graduate of Business Administration, Industrial Engineering, or a related career - Desirable

• 2+ years of account management experience in complex SaaS software

• Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.

• Ability to work in a fast-paced environment and to be an outstanding team player.

• Familiarity with CRM software (Salesforce preferred)

• Hospitality or property management industry experience - an advantage