Position overview

As a Business Process Excellence Lead- Senior, you drive and oversee the transformation of existing business processes to enhance efficiency, productivity, and performance.  You may lead specific improvement projects employing methodologies such as Lean Six Sigma to drive change.  You provide guidance and training to others.

Key responsibilities

• Conduct a thorough analysis of existing business processes to identify inefficiencies, bottlenecks, and areas of improvement

• Utilize data-driven insights and performance metrics to assess process effectiveness and identify opportunities for optimization

• Design streamlined, standardized, and scalable high complexity or global business processes that leverage best practices and innovative solutions

• Identify and evaluate technology solutions that support process automation, digitization, and efficiency gains

• Facilitate training and mentor Green Belt or Black Belt Lean Six Sigma projects to drive desirable business outcomes

• Oversee the smooth implementation of process improvement and measure its post-implementation results

Core Competencies & Requiments:

• Managing self-development

• Embracing technology

• Focusing on customers

• Giving support

• Proactivity

• Team player

• Ability to manage multiple tasks

• Schedule flexibility
   

Functional competencies

• Expert knowledge of process improvement methodologies, tools, and technologies (Visio, LucidChart, statistical software…)

• Expert analytical skills, with the ability to translate complex data into actionable insights

• Ability to lead others to solve complex problems; use sophisticated analytical thought to exercise judgement and identify innovative solutions

• Expert communication, interpersonal, and senior stakeholder management skills

• Strong expertise in project management methodologies and best practices.

• Collaboration with multidisciplinary teams and insight into team dynamics

Qualifications

• English - B2- Required

• Oral and written comprehension

• Appropriate use of language

• 5+ years of experience in process improvement 

• Bachelor’s degree in Business, Engineering, or related field

• Required Lean Six Sigma Green Belt certification; Lean Six Sigma Black Belt certification is desirable

• Proficient oral and written English 

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.