Informations de base
Ref Number
Req_00155249
Site principal
SV - Antiguo Cuscatlan - Las Cascadas
Pays
El Salvador
Description et exigences
We are seeking a Connectivity Support Specialist (English) to assist customers with troubleshooting and optimizing their internet, network, and device connectivity. This role requires strong technical problem-solving skills and excellent communication abilities to ensure seamless customer experiences. The ideal candidate will have a background in tech support, networking, or telecommunications, with a passion for delivering high-quality customer service.
Key Responsibilities:
Provide expert customer support for connectivity-related issues, including internet access, Wi-Fi networks, mobile data, and device connections.
Troubleshoot network problems such as slow speeds, dropped connections, router configurations, and hardware compatibility.
Assist customers with setting up and optimizing their home or business network solutions.
Educate customers on best practices for maintaining a stable and secure network connection.
Guide customers through firmware updates, network security settings, and troubleshooting procedures.
Escalate complex issues to the appropriate technical teams when necessary.
Maintain detailed records of customer interactions and technical resolutions.
Stay updated on industry trends, emerging network technologies, and troubleshooting techniques.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in technical support, IT helpdesk, or networking support preferred.
Languages: Fluency in English is required.
Skills:
Strong understanding of network configurations, Wi-Fi troubleshooting, and connectivity solutions.
Excellent communication skills with the ability to explain technical concepts in a clear and accessible way.
Proficiency in troubleshooting tools, customer service software, and remote support applications.
Strong problem-solving skills with attention to detail.
Ability to manage multiple customer inquiries efficiently in a fast-paced environment.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Career growth opportunities in IT, networking, and customer support.
A dynamic and inclusive work environment.
Professional training on the latest connectivity technologies and troubleshooting techniques.
If you are passionate about technology and customer service, apply today and become part of our team!
Description supplémentaire du poste
We are seeking a Connectivity Support Specialist (English) to assist customers with troubleshooting and optimizing their internet, network, and device connectivity. This role requires strong technical problem-solving skills and excellent communication abilities to ensure seamless customer experiences. The ideal candidate will have a background in tech support, networking, or telecommunications, with a passion for delivering high-quality customer service.
| Langues |
|---|
| English |
| Spanish |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
