The Business Intelligence Specialist key responsibilities involve data extraction & maintenance, data modelling and transformation and data statistics/insights. Given that they receive various requests from Operations and Account Support Functions(WFM, CE, Coaching), it is a must to have strong task prioritization skills in addition to good statistical and critical thinking skills.

The Business Intelligence Specialist must be a compelling Data Storyteller. Data storytelling is a structured approach for communicating data insights, and it involves a combination of three key elements: data, visuals, and narrative. Weekly Reports must contain Prescriptive Actions that the Operation Team can implement to help drive improvement in operation performance.

A strong proficiency with computer application components such as Microsoft Office(Excel, Powerpoint) and G-Suite is a must.  Possess the ability to learn and navigate tools and dashboards.  Must demonstrate professionalism at all times and utilize excellent written and oral communication skills. The Reporting Analyst will have a passion for ensuring data quality, analyzing data and identifying patterns and trends as well as building engaging visualizations that simplify complex stories.

Roles and Responsibilities

• Work closely with business users & heads of departments to understand reporting requirements & identify reporting and/or system/process solutions

• Negotiate and manage with key stakeholders while influencing & challenging stakeholders to agree on reporting solutions

• Develop business reporting requirements, functional specifications, test plans and related documentation in support of BI solution delivery initiatives

• Work closely with the Data Engineering team through development iterations to develop a knowledge and understanding of Database Design Principles.

• Creates relational data models (Kimball/Inmon methodologies), builds dashboards and leads the “unit-testing” stage of BI Development (i.e. testing overall functionality of BI tool and ensuring data accuracy)

• Leads and serves as the main development Point-of-Contact (POC) in all projects that may be assigned to him/her that may require simple to moderately complex development. These may include: (Requirements Analysis,  Input on assessment and planning activities, Data Model Design, Solution Risk assessment / mitigation (Manual/Automated), Data Model and Dashboard Build, Unit Testing, Continuous alignment to program/account reporting scope)

• Work with multiple stakeholder groups across multiple TI geographies to collect and present the dashboards and other reporting tools as necessary

• Participates in the User Acceptance Testing (UAT) stage of each project and helps document all feedback and results as well as report back his/her findings and recommendations to the Sr. BI Developer and BI Solutions Analyst as required.

• Serves as the main Point-of-Contact (POC) responsible for the documentation and creation of the account “User Guide” for each project he/she supports and assists during the Training and Implementation of the dashboard

Qualifications

• Experience in building dashboards using Looker Studio, Looker Pro, Looker ML

• Proficient in using SQL via BigQuery and experience in navigating Google Cloud Platform

• Bachelor's Degree in Computer Science, Information Technology or equivalent

• At least 1-2 years of experience in the Business Intelligence industry or equivalent

• Excellent English communication skills