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Description et exigences
Job Details:
Excellent verbal, written, and presentation communication Skills
Intellectually curious – fast and self-driven learner in areas including new business models, analytical techniques, technical skills, etc.
Demonstrated analytical and problem-solving experience
Demonstrated strong organizational, time management, prioritization, and coordination skills
Ability to self-initiate follow-up, work independently, and adhere to deadlines
Ability to build strong stakeholder relationships and foster ownership, innovation, and collaboration within a team
Average to advanced proficiency in data analysis and data modeling
Advanced analytical thinking
Ability to multitask, meet deadlines, and adhere to project timelines.
Process mapping or process documentation experience
Conduct in-depth data analysis to identify errors and areas for improvement, contributing to the ongoing improvement of the reporting processes.
Ability to speak with Senior level stakeholders (Directors, VPs, etc.)
Ability to understand client requests and translate them into BI solutions
Flexibility to work on ad hoc tasks required by stakeholders
Description supplémentaire du poste
Skills:
English B2 - Required
Excel advanced - Required
Proficiency with MS Office or Google Workspace applications (MS Excel, Google Sheets, Google Data Studio, etc.) with the ability to create charts, graphs, pivot tables, and complex formulas - Required
Ability to learn to navigate new tools and dashboards - Required
Zendesk, IEX, Verint, Impact 360, or Injixo knowledge - Desirable
BPO Center Software (CMS, CISCO, etc.)
Tableau, Power Bi - Desirable
Statistics, mathematical logic - Required
EEO Statement