Informations de base
Ref Number
Site principal
D'autres sites
Pays
Types d'emploi
Work Style
Description et exigences
This position is available in the following countries:
El Salvador
Guatemala
India
Position overview:
As a WFM Application Support Specialist, you will provide a critical service in supporting the management of the WFM platforms such as Verint, Datanativ and others. You will be organised and have a technical mindset with an ability use programming and scripting languages. You must be able to communicate within WFM and the wider operational and technology teams.
Key responsibilities:
Troubleshoot medium to high complexity issues for a range of applications within WFM such as Verint, Tango, DataNaTIV, SNOW, with minimal disruption to the business
Collaborate with technical teams and vendors to resolve both routine and complex issues, escalating cases when necessary
Perform root cause analysis for recurring problems and contribute to long-term solutions
Contribute to the continuous improvement of support processes and documentation
Perform routine to medium complexity application updates, patches, and upgrades to ensure application performance and security
Participate in testing application updates and new releases, ensuring seamless integration with existing data, upstream and downstream systems and processes; report and address identified issues, bugs or defects
Initiate client updates and follow-ups, demonstrating a proactive approach to issue resolution
Conduct training sessions to enable end-users to utilize applications more effectively
Core Competencies:
Supporting client engagements in a consultative way
focusing on customers
embracing technology
managing self-development
Functional competencies:
Expertise in a variety of applications and operating systems
Strong expertise in software and application issues troubleshooting techniques and tools
Expertise in scripting languages and automation tools
Familiarity with ITIL (Information Technology Infrastructure Library) principles
Ability to solve problems in straightforward situations, analyze possible solutions using technical experience, judgement and precedents
Qualifications:
4+ years of experience in application support, software development or related field
Bachelor’s degree in Information Technology, Computer Science or related field
B2 oral and written English
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
Description supplémentaire du poste
As a WFM Application Support Specialist, you will provide a critical service in supporting the management of the WFM platforms such as Verint, Datanativ and others. You will be organised and have a technical mindset with an ability use programming and scripting languages. You must be able to communicate within WFM and the wider operational and technology teams.
EEO Statement
