Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role

The Team Leader in Digital Solutions is responsible for providing administrative support to the team of developers, project managers, and QAs under his/her charge, he/she is also responsible for providing the necessary tools for the team to perform its tasks, as to ensure ongoing compliance for local training assigned to the account and also responsible to help recruitment to fulfill client headcount requirements.

Main Responsibilities:

As a Team Leader in Digital Solutions, ensuring your team has the necessary tools to perform their tasks efficiently is paramount. This includes executing the Pulsecheck action plan, ensuring ongoing compliance with local training assigned to the account, and assisting Recruitment in fulfilling client headcount requirements. Additionally, it is crucial to maintain accurate payroll and stay in regular contact with client managers to ensure performance standards are met. Performance management, which involves conducting performance reviews, setting goals, and providing feedback, plays a vital role in team success. Managing conflicts and promoting a positive team environment are also essential. Effective budget process adherence with tracking and follow-up ensures resources are used correctly.  Communication is key, not only within the team but with other departments as well. Onboarding new team members by providing the necessary training and resources, as well as offboarding departing members to ensure a smooth transition, are integral parts of maintaining a cohesive and effective team.

Skills:

• Leadership
• Team development
• Orientation to results
• Self-motivated, organized, goal and detail-oriented
• Analysis, troubleshooting, and critical thinking skills
• Strong ability to work in a fast-paced, cross-functional team environment
• Knowledge and experience with web programming languages, structured and object-oriented is a plus
• Excellent problem-solving and decision-making skills
• Internal and external customer orientation
• Emotional intelligence (EQ) & data-driven decision making
• Great communications skills

Knowledge:

• Java Technical Knowledge - is a plus
• Google Docs/Presentation/Spreadsheets - Advanced
• English - B1, in all areas: Oral and written comprehension.
• Appropriate use of language.
• Customer Service - Advanced
• Motivation Theory and Techniques - Advanced

Studies & Experience:  

• Fourth-year BA/BS degree in IT or related careers or Technical courses/certifications and/or Certificate of Completion from DSU - TL program - Mandatory
• Java development experience - Desirable
• Experience in Team Leader positions - Plus
• Completed online Courses of IExplore - Mandatory   

What’s in it for you? 

• Educational support: Udemy for Business 

• "Work-life balance" culture and flexible schedule

• Employee Stock Purchase Plan (ESPP)

• Support global projects in a multicultural environment