Basic Information
Ref Number
Primary Location
Country
Job Type
Work Style
Description and Requirements
RESPONSIBILITIES
- Collaborate with a global team of Quality Controllers to resolve geodata quality issues and meet performance metrics.
- Lead and mentor a global team of remote crowd raters who improve business listing accuracy, including contacting local businesses to verify information.
- Conduct root cause analysis on quality issues and implement improvement programs, providing reports and actionable recommendations to management.
- Become an expert in market-specific guidelines to preempt issues and continuously enhance mapping data quality.
- Use analytical and creative problem-solving skills to address challenges and improve the user experience on the client’s platform.
- Create educational materials such as eLearning content, videos, and webinars to support performance improvement processes.
REQUIREMENTS
- Proficiency in German (min. C1)
- Fluent in English (written and spoken)
- Strong verbal, written, and listening skills to provide expertise across all business levels and with clients.
- In-depth understanding of the internet and social media trends in Europe.
- Excellent time management, organization, and research skills, including the ability to interpret and apply complex guidelines.
- Proven experience in quality-focused roles (e.g., similar rater programs or call centers).
- Remote work experience across different time zones is a plus.
TECHNICAL SKILLS
- Experience with data analysis to support decision-making is highly valued.
- Familiarity with creating and delivering eLearning content is advantageous.
- Proficiency in Microsoft Office and Google Suite, especially for data analysis and presentation purposes.
WE OFFER
Fully remote job opportunity
Multisport card
Private medical care
Career development opportunities
Stable employment based on contract of employment
Employee referral bonuses & Recognition programs
Fully remote job opportunity
Multisport card
Private medical care
Career development opportunities
Stable employment based on contract of employment
Employee referral bonuses & Recognition programs
Additional Job Description
Language Reference |
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English |
EEO Statement