Basic Information
Ref Number
Req_00150944
Primary Location
PL - Home Office
Country
Poland
Job Type
Support Positions
Work Style
Remote
Description and Requirements
The successful candidate must be fluent in German, have previously lived in Germany and have extensive cultural, political and economic knowledge of the region. Deep, market specific, familiarity with German cultural nuances is integral to this role. These insights will feed into customer analytics to improve and localize online experiences for German based service users.
RESPONSIBILITIES
- Work within a global team of Quality Controllers.
- A key responsibility of the role is to provide cultural expertise of German for the business and customers, including how users interact with global search engines.
- Manage the performance of and regularly interact with a large number of German work-at-home “cloud based” resources, who work on projects to improve internet search results. Cultural understanding of how these resources work is critical.
- Measure adherence of resources to strict sets of guidelines and rules, utilizing performance data from operating systems.
- Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to management.
- Manage the design, implementation and delivery of specific training, through web-based eLearning materials, online video production and webinars.
- Communicate with peers to leverage best practice and consistency across all markets.
- The role will require a high degree of confidence, experience and cultural knowledge of using internet-based technologies and online research.
SKILLS AND QUALIFICATIONS
- The successful candidate must be fluent in German and from Germany or will have lived and worked recently in Germany for a minimum of 5 years.
- Must have deep-rooted familiarity with current and historical business, media, sport, news, social media and cultural affairs of the German market.
- Must have a robust working knowledge of the internet and social media in Germany.
- Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.
- Time management and organisation skills are essential.
- 3rd Level Qualification essential.
- The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour.
- Ability to collaborate both internally and externally of the business is essential.
- 6 months tenure in your current role
- Manager sign-off (Must be included in the application)
Technical Skills & Expectations:
- The successful candidate must have strong Microsoft Office skills or Google Suite skills.
- Practical experience of content authoring tools a distinct advantage.
- Experience designing and delivering eLearning content an advantage.
WE OFFER
Fully remote job opportunity
Multisport card
Private medical care
Career development opportunities
Stable employment based on contract of employment
Employee referral bonuses & Recognition programs
Fully remote job opportunity
Multisport card
Private medical care
Career development opportunities
Stable employment based on contract of employment
Employee referral bonuses & Recognition programs
If this opportunity sounds appealing to you, apply now!
*Only shortlisted candidates will be contacted/interviewed.
*Kindly attach an updated Copy of your CV in English.
ABOUT US
AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence.
We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#LI-DNI
Additional Job Description
TELUS Digital is looking for Quality Controller with German to join our new Artificial Intelligence (AI) project.
| Language Reference |
|---|
| English |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
