Informação básica
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Descrição e requisitos
- Work within a global team of Quality Controllers.
- A key responsibility of the role is to provide cultural expertise of German for the business and customers, including how users interact with global search engines.
- Manage the performance of and regularly interact with a large number of German work-at-home “cloud based” resources, who work on projects to improve internet search results. Cultural understanding of how these resources work is critical.
- Measure adherence of resources to strict sets of guidelines and rules, utilizing performance data from operating systems.
- Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to management.
- Manage the design, implementation and delivery of specific training, through web-based eLearning materials, online video production and webinars.
- Communicate with peers to leverage best practice and consistency across all markets.
- The role will require a high degree of confidence, experience and cultural knowledge of using internet-based technologies and online research.
- The successful candidate must be fluent in German and from Germany or will have lived and worked recently in Germany for a minimum of 5 years.
- Must have deep-rooted familiarity with current and historical business, media, sport, news, social media and cultural affairs of the German market.
- Must have a robust working knowledge of the internet and social media in Germany.
- Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.
- Time management and organisation skills are essential.
- 3rd Level Qualification essential.
- The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour.
- Ability to collaborate both internally and externally of the business is essential.
- 6 months tenure in your current role
- Manager sign-off (Must be included in the application)
- The successful candidate must have strong Microsoft Office skills or Google Suite skills.
- Practical experience of content authoring tools a distinct advantage.
- Experience designing and delivering eLearning content an advantage.
Fully remote job opportunity
Multisport card
Private medical care
Career development opportunities
Stable employment based on contract of employment
Employee referral bonuses & Recognition programs
Fully remote job opportunity
Multisport card
Private medical care
Career development opportunities
Stable employment based on contract of employment
Employee referral bonuses & Recognition programs
Additional Job Description
Language Reference |
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English |
EEO Statement