As a Talent Development Lead, you are responsible for enabling the growth and development of your target audience, driving success in their current roles and preparing them for future opportunities. You will have a deep understanding of how these roles support the company's strategy and leverage...

AI Prompt Evaluators with FrenchTELUS Digital AI is looking for AI Prompt Evaluators with fluency in French to support the development of AI technologies on-site in our Essen office.Join us in enhancing the latest speech technology applications by refining our...

AI Prompt Evaluators with PortugueseTELUS Digital AI is looking for AI Prompt Evaluators with fluency in Portuguese to support the development of AI technologies on-site in our Essen office.Join us in enhancing the latest speech technology applications by refining...

The team at TELUS Digital AI is seeking a French-speaking Quality Auditor to ensure that our project meets specified standards of quality and performance. The main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements, and...

The team at TELUS Digital AI is seeking a Portuguese-speaking Quality Auditor to ensure that our project meets specified standards of quality and performance. The main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements,...

We are seeking a highly skilled and experienced Genesys Delivery Lead to oversee the successful delivery of Genesys solutions projects.

Ability to prioritize and organize effectivelyExcellent written and verbal communication skillsExcellent analytical and troubleshooting abilities

Position Overview: The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer...