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Digital Solutions - General Analyst II (Business Analyst) - Xela & El Salvador

Grundlæggende oplysninger

Ref Number

Req_00165699

Primary Location

GT - Quetzaltenango - Xela

Additional Locations

SV - Antiguo Cuscatlan - Las Cascadas, SV - Antiguo Cuscatlan - Las Cascadas South, SV - Antiguo Cuscatlan - Torre Emblema, SV - Santa Tecla - Plaza Merliot

Country

Guatemala

Job Type

Support Positions

Work Style

Remote

Beskrivelse og krav

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***


Digital Solutions - General Analyst II (Business Analyst) - Xela & El Salvador



Position overview:

As a Business Analyst, you'll be essential in evaluating our DS programs, using data to guide improvements and reporting findings effectively. Your thorough analyses will offer credible insights for strategic development. You'll collaborate with stakeholders ensuring that learning initiatives are enhanced based on solid data analytics. 

Key responsibilities:

In this role you will: 

  • Conduct routine data collection and analysis to assess the efficiency, effectiveness, and impact of DS programs within the organization. 

  • Generate regular reports and dashboards that accurately reflect the analysis and communicate meaningful patterns and trends to stakeholders. 

  • Identify areas of improvement within current DS initiatives and propose data-driven recommendations for enhancement. 

  • Work collaboratively with DS designers, Operations and other subject matter expects to refine delivery based on analytical findings. 

  • Liaise with various business functions to ensure DS initiatives are well-integrated and aligned with broader organizational goals.

  • Participate in stakeholder meetings, providing insights and updates on the progress of DS programs and the outcomes of data analysis. 

  • Support the design and implementation of new evaluation metrics or key performance indicators (KPIs) to better measure the effectiveness of DS activities. 

Requirements & Core competencies:

  • Schedule flexibility 

  • Able to work on-site 

  • Knowing my organization. 

  • Managing self-development

  • Giving support

Functional competencies:

  • Data analytics.

  • Reporting and data visualization.

  • DS basic understanding 

  • Stakeholder management.

Qualifications:

  • 3 years of work experience with data analysis tools.

  • Familiar with DS platforms and communicating complex information to a non-technical audience. 


Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

As a Business Analyst, you'll be essential in evaluating our DS programs, using data to guide improvements and reporting findings effectively. Your thorough analyses will offer credible insights for strategic development. You'll collaborate with stakeholders ensuring that learning initiatives are enhanced based on solid data analytics. 

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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