Job Overview:

We are seeking a detail-oriented and proactive Quality Engagement Specialist to support our Senior Project Manager in delivering high-quality generative AI projects. This role involves managing project details, coordinating tasks, and ensuring effective communication between team members and stakeholders. The ideal candidate will have a foundational understanding of AI technologies and be enthusiastic about driving projects to successful completion.

Key Responsibilities:

• Serve as the primary point of contact for crowd communication across channels such as Discord and support ticketing systems

• Draft, manage, and send announcements to ensure clarity and alignment across the community

• Monitor and moderate community platforms (e.g., Discord) to maintain engagement, answer questions, and escalate issues when needed

• Ensure timely and accurate responses to crowd inquiries, promoting transparency and trust

• Create and maintain communication templates and standardized messaging for consistent tone and delivery

• Identified emerging trends or recurring concerns across conversations, flagging them appropriately to relevant stakeholders and ensuring they are addressed in a timely and strategic manner.

• Project Support: Assist the Senior Project Manager in all phases of the project lifecycle, from initiation through completion. Help in planning, scheduling, and tracking project timelines and milestones using appropriate tools

• Documentation and Reporting: Maintain project documentation and prepare regular reports on the project status to keep stakeholders informed.

• Team Coordination: Facilitate communication between project team members and other departments to ensure alignment and efficient workflow. Organize and attend project meetings to take detailed notes and track important decisions.

• Resource Management: Assist in managing project resources and logistics, ensuring that project needs are met promptly and efficiently.

• Compliance and Quality Support: Help enforce project standards and quality assurance policies. Collect data for quality compliance and assist in the preparation for audits and reviews.

Requirements:

• Schedule flexibility

• English proficiency - B2 required

• 1-3 years of experience in project coordination is mandatory. Preferably in technology or AI-related projects. 

Required Skills & Competencies:

• Organizational Skills: Strong ability to organize, multitask, prioritize, and work under pressure.

• Technical Acumen: Basic understanding of AI, machine learning models, and data management.

• Communication Skills: Excellent verbal and written communication skills to effectively articulate project needs and updates to team members and stakeholders.

• Problem-Solving: Ability to identify issues and participate in their resolution in a timely and effective manner.

• Teamwork and Interpersonal Skills: Capable of working collaboratively in a high-pressure environment.

Qualifications:

• Bachelor’s degree in Business Administration, Computer Science, or related field.

• Familiarity with GEN AI is a plus

Equal Opportunity Employer:

At TELUS Digital, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.