Join Our Team of Heroic Support Agents!

Are you ready to shine a light in times of crisis? Do you have the superpower to soothe storms with your voice and provide hope through your keyboard? If you’re passionate about making a difference, we want you to join our dedicated team of Disaster Relief Support Representatives!

Mission HQ: Your Home Office
We’re looking for remote talent from the following counties in Arizona and Texas:

Texas

• San Antonio (Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina, Wilson)

• El Paso (El Paso, Hudspeth)

• Austin (Bastrop, Caldwell, Hays, Travis, Williamson)

• Houston (Austin, Harris, Liberty, Montgomery, Waller)

Arizona

• Tucson (Pima)

• Phoenix (Maricopa, Pinal)

Remote Essentials:

• High-speed internet connection (minimum 15 Mbps download, 10 Mbps upload)

• A quiet, distraction-free workspace to conduct your heroics

Your Superpowers:

• Communication Brilliance: Fluent in English (Spanish skills a plus for bilingual roles)

• Keyboard Wizardry: Typing skills that can keep pace with your thoughts

• Empathy Extraordinaire: The ability to sense and comfort distressed callers

• Multitasking Mastery: Effortlessly manage multiple tasks without breaking a sweat

• Problem Solving Powers: Quick to unravel complex challenges with ease

• Education: High school diploma or equivalent

• Eligibility: US Citizen with the ability to pass a federal background check

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Your Mission:

As a key member of our team, you'll be on the front lines of disaster relief efforts, making a tangible impact on people's lives. 

• Be the first point of contact for individuals seeking federal assistance, answering questions about previous registrations, and guiding them through relief programs.

• Handle each call with patience and courtesy to assess needs and provide appropriate instructions and referrals.

• Accurately enter data into our Windows-based database while following a structured interview process.

• Share phone numbers and agency referrals for additional support as needed.

• Take on varied duties based on event needs, including but not limited to:

• Registration Intake

• Helpline Support

• Transitional Sheltering Assistance

• Outbound calls

• Document reviews

• Providing referrals to other disaster assistance providers.

• Attend scheduled shift meetings to receive event-specific updates before each shift.

Operating Hours:
Be ready to step in and provide support anytime between 6:00 am and 12:00 am CST, 7 days a week. Flexibility is essential!

Compensation: $18.86 p/h

Disclaimer: No capes required—just a positive attitude and a genuine passion for helping others! 

Help us transform disaster into hope, one call at a time. Apply now and become the hero your community needs!