Skip to content

Logo Telus International

Team Leader with English (Work from office)

Basic Information

Ref Number

Req_00159074

Primary Location

RO - Bucharest - AFI Park 3

Država

Romania

Job Type

Support Positions

Work Style

On Site

Description and Requirements

We are looking for a Team Leader with English to support our newest account in Romania - MyHeritage!

Responsibilities:

  • Monitor and evaluate the performance of the assigned team

  • Stimulate the team using motivational techniques in order to maintain the quality standards required by the account

  • Implement action plans

  • Look for continuous improvement solutions

  • Facilitate problem solving and collaboration

  • Provide coaching and feedback to the team members


Requirements:

  • Proficient English level (C1) for both speaking and writing

  • Minimum of 1 year of leadership experience in a BPO / Call Center environment

  • Previous work experience in a Technical account

  • Good attitude, motivation and communication skills

  • Excellent attention to details and active listening skills

  • Availability for a full-time job on a Work-from-Office model in Bucharest

  • Availability to work full-time, in shifts covering Monday-Friday, 8:00 - 22:00 (with the possibility for the schedule to be extended to Saturday as well)



We offer:

  • Stable job, in a multicultural fast-growing environment 

  • Monthly meal tickets

  • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

  • Private medical subscription coverage

  • Extra health benefits: special discounts for dental care and optical services with our partners

  • Reimbursement for your public transportation subscription, after the trial period (if you work from office)

  • Gym subscription reimbursement, after the trial period

  • Transportation for late shifts (if you work from office)

  • Free subscription to the Bookster virtual library

  • Dedicated psychologist available for free sessions (online or face to face)

  • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

  • Paid training and international career opportunities

  • Multilingual exposure - improve your spoken and written language skills 

  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Apply Now
× -