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Social Media Associate

Basic Information

Ref Number

Req_00169028

Primary Location

PH - Manila - Araneta Center

Država

Filipini

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

We are seeking a highly skilled and motivated Social Media Associate to join our dynamic Corporate Communications team. The successful candidate will be responsible for managing our online community, monitoring social media platforms, executing campaigns, crafting engaging content, and providing real-time event coverage. This role requires proficiency in social media tools, strong analytical capabilities, and a deep understanding of the Asia-Pacific (APAC) market.



Minimum Requirements:


  • Bachelor's Degree in Marketing, Communications, Public Relations, or related field
  • Demonstrated ability to build and maintain online communities, engage with followers, and foster a positive community environment
  • Proficiency in using tools such as Meltwater, Hootsuite, Sprout Social, Mention, or Brand watch to track and analyze social media conversations and brand mentions
  • Ability to create compelling, engaging, and error-free content tailored to different social media platforms. Strong understanding of tone, voice, and style variations
  • Ability to generate innovative ideas for engaging social media content, staying ahead of trends, and incorporating the latest best practices into social media strategy
  • Ability to analyze social media metrics and derive insights to improve strategy, engagement, and ROI. Experience in preparing detailed reports for stakeholders is a plus
  • Proven track record of planning, executing, and managing social media campaigns, with experience in the Asia-Pacific (APAC) market highly desirable

Additional Job Description

We are seeking a highly skilled and motivated Social Media Associate to join our dynamic Corporate Communications team. The successful candidate will be responsible for managing our online community, monitoring social media platforms, executing campaigns, crafting engaging content, and providing real-time event coverage. This role requires proficiency in social media tools, strong analytical capabilities, and a deep understanding of the Asia-Pacific (APAC) market.



Minimum Requirements:


  • Bachelor's Degree in Marketing, Communications, Public Relations, or related field
  • Demonstrated ability to build and maintain online communities, engage with followers, and foster a positive community environment
  • Proficiency in using tools such as Meltwater, Hootsuite, Sprout Social, Mention, or Brand watch to track and analyze social media conversations and brand mentions
  • Ability to create compelling, engaging, and error-free content tailored to different social media platforms. Strong understanding of tone, voice, and style variations
  • Ability to generate innovative ideas for engaging social media content, staying ahead of trends, and incorporating the latest best practices into social media strategy
  • Ability to analyze social media metrics and derive insights to improve strategy, engagement, and ROI. Experience in preparing detailed reports for stakeholders is a plus
  • Proven track record of planning, executing, and managing social media campaigns, with experience in the Asia-Pacific (APAC) market highly desirable

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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