Basic Information

Ref Number

Req_00146737

Last day to apply

26-Nov-2024

Primary Location

GT - Guatemala - Torre Pradera

Additional Locations

SV - Santa Tecla - Plaza Merliot

Država

Guatemala

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements


Position overview:

As an Integration and Strategic Initiatives Lead- Senior you support strategic initiatives and integration of newly acquired companies in a way that drives value to the organization.  You partner with business leaders to define strategic initiative/ integration planning and oversee timely execution aligned to business objectives.

Key responsibilities:

  • Partner with business leaders to define complex strategic initiative/ integration plans, including timelines, resource allocation and risk management strategies

  • Monitor progress, adjusting plans and contributing to the removal of obstacles to ensure successful completion of complex strategic initiatives/ integrations

  • Support integration governance to ensure proper alignment, timely reporting and flaggins of issues/ risks to business stakeholders

  • Act as a cross functional, cross regional liaison to ensure effective communication, conflict resolution and collaboration

  • Partner with appropriate team to drive change management activities such as communications and training


Core competencies:

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self-development

Leadership competencies:

  • N/A no people management accountabilities

Functional competencies:

  • Expert knowledge of integration of acquired companies

  • Expert knowledge of project management methodologies and best practices

  • Expertise in change management principles and practices

  • Expert senior stakeholder management and negotiation skills

  • Ability to solve unique problems with broad impact on the business using conceptual and innovative thinking to develop solutions

  • General financial acumen

Qualifications:

  • 7+ years of experience working in global environments and supporting senior leaders

  • Bachelor’s degree

  • Proficient oral and written English

Additional Job Description

As an Integration and Strategic Initiatives Lead- Senior you support strategic initiatives and integration of newly acquired companies in a way that drives value to the organization.  You partner with business leaders to define strategic initiative/ integration planning and oversee timely execution aligned to business objectives.


EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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