Basic Information

Ref Number

Req_00155040

Primary Location

SV - Antiguo Cuscatlan - Torre Emblema

Država

El Salvador

Description and Requirements


We are looking for a Content Moderation Specialist  (English) to ensure that user-generated content aligns with platform guidelines, company policies, and community standards. This role involves reviewing, analyzing, and moderating online content to maintain a safe and engaging digital environment. The ideal candidate is detail-oriented, has excellent judgment, and can handle sensitive content while maintaining professionalism.

Key Responsibilities:

  • Monitor, review, and moderate user-generated content in accordance with platform policies and community guidelines.

  • Evaluate flagged content, taking appropriate action to remove, restrict, or escalate as necessary.

  • Respond to user inquiries regarding content decisions with professionalism and clarity.

  • Identify and report trends, potential risks, and violations to ensure a safe online community.

  • Work closely with internal teams to improve moderation policies and strategies.

  • Maintain detailed records of moderation decisions and escalations.

  • Stay updated on industry trends, evolving community standards, and emerging content risks.

Requirements:

  • Education: High school diploma or equivalent 

  • Experience: Previous experience in content moderation, social media management, or customer support preferred.

  • Languages: Fluency in English is required.

  • Skills:

    • Strong understanding of online communities, social media platforms, and digital content trends.

    • Excellent analytical and decision-making skills with the ability to assess complex situations.

    • Strong written communication skills and the ability to handle sensitive topics with professionalism.

    • Ability to remain objective and resilient when dealing with challenging or sensitive content.

    • Detail-oriented with strong organizational skills.

    • Ability to work efficiently in a fast-paced, team-oriented environment.

  • Other: Willingness to work in shifts, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary and benefits package.

  • Career growth opportunities in content moderation and digital operations.

  • A dynamic and inclusive work environment.

  • Professional training on moderation guidelines and community engagement.

If you are passionate about maintaining safe and positive online experiences, apply today and join our team!

Additional Job Description


We are looking for a Content Moderation Specialist  (English) to ensure that user-generated content aligns with platform guidelines, company policies, and community standards. This role involves reviewing, analyzing, and moderating online content to maintain a safe and engaging digital environment. The ideal candidate is detail-oriented, has excellent judgment, and can handle sensitive content while maintaining professionalism.

Language Reference
English
Spanish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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