***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Business Process Excellence, Manager COPC (Customer Operations Performance Center) - El Salvador & Guatemala

Position overview:

As a Manager for COPC you provide leadership and direction to a team who drive and oversee the COPC certification process as a client requirement. The Manager will be responsible for coordinating regional efforts, leveraging best practices between regions and accounts and addressing risks and delayed progress with global stakeholders.

Key responsibilities:

• Develop a time bound roadmap per account and region to achieve the compliance standards of the certification

• Oversee the overall progress of each certification effort and every COPC Lead

• Support roadblocks and act as an internal consultant for the team

• Drive performance, engagement and development of the team 

Requirements & Core competencies:

• Schedule flexibility

• Able to work on-site

• Giving support

• Focusing on customers 

• Embracing technology 

• Managing self-development

Leadership competencies: 

• Strategy execution

• Managerial courage

• Leading change 

• Building effective teams 

• Managing stakeholders

• Effective communication 

• Change management 

• Customer centric mindset

Functional competencies:

• Strong senior stakeholder management and negotiation skills

• Expert theoretical and practical knowledge of COPC standard

• Strong project management skills

• Ability to solve roadblocks with cross-skilled teams

• Ability to coach/ mentor others

Qualifications:

• 5+ years of work experience preferably in process/ project management/quality compliance; 2+ years of progressive managerial experience

• Bachelor’s degree in Business Administration or related career

• COPC Certification - Mandatory

• Project or program management certification is desired

• B2+ oral and written English